​Business Service Representative ​ - SERCO OF TEXAS - LAREDO

The BSR will be responsible and held accountable in exceeding the goals communicated to them by the Center Manager. The BSR will work in a professional and respectful manner with all partners and stakeholder who they serve and seek support.

Project Execution

• Complete Assigned Tasks: Team members are expected to complete their assigned tasks within the defined scope, schedule, and quality parameters.
• Deliver Quality Work: Maintain a high standard of quality in deliverables, aligning with project requirements.
• Problem Solving: Identify issues early and work on solutions, collaborating with other team members when necessary.

2. Collaboration and Communication

• Communication with the Project Manager: Keep the project manager informed of progress, potential delays, and issues that may impact the project.
• Collaborate with Other Team Members: Engage effectively with other team members, contributing to a cohesive team environment.
• Share Knowledge and Skills: Bring individual expertise to the project and support the skill development of others through knowledge-sharing.

3. Risk Management

• Identify Risks: Proactively identify and communicate potential risks or issues.
• Participate in Risk Mitigation: Actively engage in risk response planning and support measures to prevent or reduce risk impact.

4. Adherence to Project Plan

• Follow the Project Schedule: Work within the constraints of the project schedule to meet deadlines.
• Ensure Compliance with Project Standards: Adhere to established procedures, methodologies, and standards defined in the project plan.

5. Continuous Improvement

• Engage in Lessons Learned: Participate in retrospectives and document any lessons learned to contribute to future projects.
• Provide Feedback: Offer constructive feedback on project processes, suggesting improvements to optimize project efficiency.

6. Support Resource and Cost Management

• Efficient Use of Resources: Utilize allocated resources effectively to avoid wastage.
• Support Cost Control Efforts: Be mindful of project costs and work to complete tasks within budget constraints.

7. Accountability and Responsibility

• Accountability for Deliverables: Accept responsibility for assigned work and deliverables, ensuring they align with project objectives.
• Adhere to Ethical Standards: Uphold professional and ethical standards in line with PMBOK guidelines and organizational policies.

DUTIES AND RESPONSIBILITIES:

• Serves as the liaison between employers and the SERCO-operated Workforce Centers and adheres to the SERCO mission.
• Promotes the services of Workforce Solutions to local employers in need of hiring qualified employees.
• Exceeds goals set by SERCO and the Business Services Unit.
• Maintain assigned employer accounts and develop new accounts.
• Introduce our services and special products to establish and new clients.
• Be able to develop presentation to new and existing customers, answer customers concerns about our products, services and the availability.
• Process and document all correspondence and paperwork related to accounts, using automated systems.
• Prepare and distribute promotional plans, literature, and media kits, using computer software.
• Identifies and prepares reports to supervisor on labor market analysis.
• Consults with area Chambers of Commerce, institutions of higher education, and regional employers regarding economic and employment trends in the Coastal Bend.
• Responsible for the coordination, development, recruitment, account maintenance, and outreach activities to prospective employers in the Coastal Bend.
• Works with employers by providing intensive help in developing customized labor market information.
• Conducts outreach presentations to employers, Chambers of Commerce and economic development agencies in the Coastal Bend.
• Reviews labor market databases to inform employers of trends, salary information and availability of the current workforce.

• Works with businesses in the region as a priority to offer center services and gauge the employer's needs.
• Uses personal computer to input information and maintain employer reporting information and various automated reporting systems to track progress.
• Ability to organize and manage multiple priorities.
• Must be able to use problem analysis and problem resolution at both a strategic and functional levels.
• Performs other work related duties as assigned.
• Must be able to travel within service area and outside the area for staff development or training.    

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience with interviewing employers to assess and record information regarding training needs, education needs, employment needs and labor market trends.
• Working knowledge of online labor market tools, running reports on that data and communicating to supervisors and employers.
• Proficiency in the use of computer reporting and database programs

EDUCATION AND EXPERIENCE:

• A Bachelor’s Degree in Business, Marketing, Business Management, Public Administration, Economics Communication; Social Science, or related field preferred, from a recognized four (4) year university preferred.

• Experience with interviewing employers to assess and to record information regarding training needs, education needs, employment needs, and labor market trends to fully explore career development opportunities for customers.
• Experience in customer job placement and job retention.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area.

Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employees is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extend periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT:  Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.