Wrecker Service Operations Manager - Myles Companies

• Oversee daily operations of 15 to 20 wrecker trucks and drivers to ensure timely and efficient service delivery.
• Supervise a team of 15 to 20 drivers, providing guidance, support, and performance management.
• Coordinate with dispatchers to optimize truck routes, reduce delays, and ensure maximum efficiency in service delivery.
• Manage driver schedules, ensuring adequate coverage and compliance with driving hours regulations.

• Ensure adherence to safety regulations and standards, both for drivers and vehicles, to minimize risk and enhance operational safety.
• Monitor and enforce compliance with federal, state, and local regulations concerning vehicle operation, driver qualifications, and environmental standards.
• Maintain and review safety protocols, ensuring all employees are properly trained on safety procedures and emergency response.
• Organize and lead regular safety meetings and training sessions for drivers and dispatchers to reinforce safety best practices.
• Monitor vehicle maintenance schedules and ensure all trucks are compliant with industry standards, performing regular inspections and audits.

• Develop and implement operational strategies that maximize fleet utilization, driver productivity, and overall service efficiency.
• Ensure consistent and effective communication between dispatchers, drivers, and other team members to facilitate smooth operations.
• Oversee daily dispatch operations to ensure accurate job assignments, proper equipment, and timely responses to customer requests.

• Manage the revenue targets for the wrecker service, ensuring optimal billing practices and profitability.
• Track operational expenses, identify areas for cost-saving opportunities, and maintain profitability.
• Collaborate with the finance department to ensure accurate invoicing, cost tracking, and payment processing.

• Provide leadership and mentorship to dispatchers, drivers, and other operations staff, fostering a positive and efficient work environment.
• Conduct performance evaluations, provide feedback, and implement training programs to improve team performance and career development.
• Manage staffing levels, recruitment, and retention of drivers and dispatchers, ensuring a well-trained and motivated team.

• Maintain accurate and up-to-date records of all fleet and driver activities, including safety audits, accident reports, and maintenance logs.
• Prepare regular reports on fleet performance, safety compliance, revenue, and other operational metrics for senior management.
• Analyze operational data to identify trends, improve performance, and propose process improvements.

• Minimum of 5 years of experience in fleet operations, logistics, or a similar management role within the wrecker, towing, or transportation industry.
• Proven experience managing a large team of drivers and dispatchers, with a strong emphasis on safety and compliance.
• Experience in managing budgets, operational costs, and revenue targets.

• Strong leadership and interpersonal skills, with the ability to manage a diverse team.
• In-depth knowledge of vehicle maintenance, safety standards, and industry regulations (e.g., DOT, OSHA).
• Excellent problem-solving and decision-making abilities, particularly in high-pressure situations.
• Strong communication skills, both verbal and written.
• Proficiency in fleet management software, Microsoft Office Suite, and other relevant tools.

• Bachelor’s degree in business, logistics, or a related field preferred. Equivalent experience may be considered.
• Relevant certifications or training in safety, compliance, and fleet management are a plus.

• This position requires a mix of office work and field visits to oversee vehicle inspections, driver performance, and operational assessments.
• Occasional on-call duties and after-hours availability may be required to handle emergencies or operational issues.

• Ability to perform routine physical inspections of vehicles and equipment.
• Occasional lifting of equipment or materials up to 50 lbs.

Ready to join the strongest heavy-duty repair team in the greater Atlanta area? Myles Truck Repair & Myles Wrecker Service is always accepting applications from hard-working individuals who see a future in the truck service and towing industry. It’s a great way to make money, build experience and develop camaraderie with other heavy-duty mechanics & drivers. We are a family owned and operated company that is constantly growing. We offer lots of benefits not common to our industry. Myles Truck Repair Benefits Overview 401k-eligible after 1 year, we match up to 3.5% Weekly efficiency bonus Paid Vacation -1 yr- 1 week, 2 yrs-2 weeks Paid holidays Boot Reimbursement Vision, Dental, Disability and Hospital Programs, Life Insurance Lunch every Friday Toolbox delivery Uniforms Fin fit guidance and loans Paid Training After 6 months eligible for training (all travel paid for) ASE Bonus $100 for every ASE test, $3 raise for all done. Myles Wrecker Service is proud to offer health/medical benefit, dental, vision, uniforms, new model trucks, and high paying commission calls.