Workstation support specialist - American Technology Consulting

Title - Workstation specialistLocation - Harrisburg, PA Fully OnsiteOverview***This requisition requires only a virtual interview via Teams withvideo-enabled.******Client would prefer candidates local to the Harrisburg, PA Area.******This requisition's current PO is funded through 6/30/25, so use that date inthe RTR. Contract end date is dependent on the final schedule and projectedneeds. Historically additional funding should then last a year and occur from7/1/25-6/30/26.******Start date for this position is as soon as possible.******Do not resubmit candidates from previously released req #s 695925, 705836,717510, 724827 & 728192.***This team member will report daily 100% onsite to the 4th floor of The KeystoneBuilding (located at 400 North Street, Harrisburg, PA 17120).There is metered, on-street/parallel parking in front of and around thebuilding. PennDOT is not responsible for parking costs. The work hours for thisposition will be 8 AM – 4:30 PM ; half hour lunch hour can be taken anytimebetween 11 AM – 12:30 PM. * Dress Code: Business/Casual. No shorts, flip flops, graphic t-shirts, etc.. Khakis, jeans, polos, casual athletic shoes are okay.Candidate will be a member of the Workstation Support Team located in CentralOffice/Harrisburg. This team is responsible for supporting workstations,laptops, Macs, and all device peripherals (print issues, docking issues,scanning, etc.) The candidate will be responsible for maintaining devicecompliance and health; this includes tracking down PC’s that have broken SCCMclients, are out of compliance with updates, or are reported to have applicationor operating system issues.Essential Responsibilities * Monitor incident queues for issues and take ownership and assist customers as required * Keep all support tickets up to date and well documented * As required, provided documentation on issue resolution for other teams * Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.