Workstation Specialist - American Technology Consulting

PennDOT requires the services of a Workstation Specialist with advanced PCinstallation, support and troubleshooting experience to work with existingPennDOT/IED Delivery Center IT team members to support users located at variousoffices, construction field site offices, county stockpiles, and other remoteoffices throughout their geographic five-county region within the Commonwealth.The Workstation Specialist will be responsible for assisting IT staff byproviding Tier 2 support for hardware and software and installation andtroubleshooting services throughout District 2. Candidate must possess theability to install and configure PC hardware, peripherals, and software in botha network (primarily) and stand-alone environments. The ability to usediagnostic software is required. The ability to read, understand and followtechnical manuals, schematics, and documented processes in the English languageis required. The ability to assemble and support a microcomputer system andmultifunction printers, as well as install Cat5e and/or Cat6 cable runs andperform cable terminations is required. The ability to assemble and support amicrocomputer system and multifunction printers, as well as install Cat5e and/orCat6 cable runs and perform cable terminations is required. Specific knowledgerequired in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource mayalso be required to document and follow technical processes. Strongcommunications, customer service skills, leadership, a high level of attentionto detail, and the ability to function effectively in a fast-paced environmentare also required.Although the primary focus of this position is to support field site offices,the Workstation Specialist will also be required to support all other areas ofPennDOT including all units throughout the District Office, County Offices andStockpiles, Traffic Management Center, Driver License Centers, Welcome Centers,and Department of Community and Economic Development (DCED) and PA EmergencyManagement Association (PEMA) remote sites, should the need arise.***Please be advised that this position will require travel. This resource willbe headquartered in District 2-0 Office in Clearfield and provide support forall nine counties and stockpiles (Cameron, Centre, Clearfield, Clinton, Elk,Juniata, McKean, Mifflin and Potter). Candidate must possess a valid driver’slicense and use their personal vehicle to travel to and from sites, as well astransport computer equipment such as computers, monitors, and printers.Candidate must be comfortable traveling to various parts of the state andworking around active construction and stockpile sites as well as large fleetequipment. Occasional travel to other districts and/or overnight travel fortraining may be required. PennDOT will cover expenses falling within TheCommonwealth’s Expense Reimbursement Guidelines and Policies. Please discuss thetravel requirements with each candidate prior to submission to ensure they arewilling and able to meet PennDOT’s expectations.***Specific duties for the position include:1. Installs computer system hardware, software, and related peripherals inaccordance with departmental procedures and technical manuals.A. Installs and configures PC hardware and peripherals to meet userrequirements.B. Installs and troubleshoots Cisco VPN routers.C. Connects/disconnects PCs and printers to the network or local device.D. Assigns workstation names for PCs being added to the network using ActiveDirectory.E. Installs related software (Windows, applications, network drivers) needed forproper functioning of the complete system and all interconnected devices.F. Installs and configures CISCO AnyConnect VPN software.G. Upgrades or repairs existing PC equipment by replacing or adding memory, harddrives, and I/O cards as required.H. Installs and tests images.I. Plan, schedule, and track hardware deployments.J. Install and troubleshoot Cat5e/6 network cabling, terminations, and patching.K. Train end users on use of newly deployed equipment and/or software.2. Provides direct support for workstation requests and issues.A. Responds to workstation related trouble calls both on-site and remotely.B. Provide PC related support to end users via in person, telephone and e-mail.C. Process requests for enterprise user accounts.D. Troubleshoots individual PC problems resulting from SCCM pushes.E. Run SCCM reports and monitor workstations for compliance.F. Creates and updates Remedy tickets.3. Garage Diagnostics Software.A. Ensures mobile devices and adapters are kept current with latest patches,drivers, firmware, and software updates as well as routinely monitoring devicesto ensure they are being connected to the LAN and receiving updates.B. Masters the troubleshooting procedures and support requirements for thegarage diagnostic software and adapters.4. Mobile iOS device support.A. Configures and issues new iPhones and iPads.B. Troubleshoots issues and provides training to users.C. Monitors and updates devices in MDM Console.5. Ensure complete and accurate equipment inventory.A. Unpacks/packs computer equipment.B. Receives, checks in, and inventories equipment and reports all inventorytransfers.C. Records inventory information and updates Remedy Asset Management System.D. Runs reports from Remedy Asset Management System.E. Coordinate equipment deliveries and pickups with PennDOT staff.6. Telecommunications.A. Support for telecommunication equipment and services, to include wiring,analog lines, VoIP sets, audio and video conference equipment, smartboards, webconferencing, and unified communications (i.e. Microsoft Teams).7. Document technical processes and/or update existing documentation, if needed.8. Identify and recommend opportunities for efficiency gains.Required Skills and Experience1. Required: Valid Driver’s License.2. Required: Ability and flexibility to travel to areas outside of thedesignated region to other districts in PA to attend trainings, meetings, orassist other districts when required.3. Required: 2+ years experience installing, configuring and troubleshooting PChardware/software in an enterprise LAN/WAN environment.4. Required: 2+ years experience installing and supporting laptops/dockingstations.5. Required: 2+ years experience installing and supporting multifunction printdevices.6. Required: 2+ years experience with Remedy or similar ticketing system.7. Required: 2+ years experience with premise cabling (installing Cat5e/6 cableand terminations).8. Required: Possess the following core competencies: continuous attention todetail, high performance in a fast-paced, multitasking environment, disciplinedto follow established SOPs, and effective communication skills, both written andspoken, in the English language.9. Desired: Experience with Cisco VPN router installation and support.10. Desired: Experience with Active Directory.11. Desired: Experience with Hyena System Management Software.12. Desired: Experience with Microsoft System Center Configuration Manager.13. Desired: Experience creating process documentation (strong writing skills).14. Desired: Experience in project management.15. Desired: Experience leading team deployments.16. Desired: Experience reading and interpreting architectural and electricalplan sets used for remodeling facilities and/or building new facilities