Workshop Manager, Maison Madison Flagship - Hermes

The Team:

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Director of Client Services and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The primary responsibilities of the Workshop Manager are to manage repairs for the Maison Madison store, and other Hermès of Paris U.S. Boutiques. This position will organize, coordinate, and supervise the workshop activities, and our Leather Craftspeople. The Workshop Manager will represent and promote Hermès leather craftsmanship with special leather demonstrations at the Maison Madison Flagship Boutique and throughout the Hermès of Paris U.S. network. The Leather Workshop Manager will work closely with the After Sales and Operations Team of the boutiques, The Hermès Sellier Division, and the Client Development Team.

All other duties as assigned by the supervisor.

About the Role:

• Welcome clients to the atelier and enchant them with Hermès craftsmanship
• Monitoring and organizing repair activity to ensure both optimum efficiency and wellbeing of artisans, while guaranteeing the highest level of client service regarding lead time and quality
• Take part in the repair activity when time permits and according to the degree of load of the workshop, in order to optimize the efficiency of the activity
• Understand the Hermès After Sales policy and repair techniques and conciliate the best interest of both Hermès of Paris and our clients
• Manage daily workload, prioritize tasks, and propose changes accordingly amongst manage the team
• Plan and maintain a high level of consistent service at all times, as it relates to workload around scheduled vacations for team members, and or leather events
• Make decisions on products to analyze if the repair is possible or not if the repair can be handled in the Workshop or must be sent to Paris.
• Prioritize urgent repairs, evaluate the risk involved, and share details with Madison After Sales manager and team members to align with the same decision
• Ensure the final standards of the artisans' work quality before returning any repaired items to the Maison Madison After Sales team
• Partner closely with the After Sales team to manage challenging situations and exceptional cases
• Control and manage all the stock inventory of repair parts, hardware, leathers, and consumables
• Report any workshop activity and challenges encountered to the Group After Sales Local Repairs Manager as well as Maison Madison Flagship management team
• Frequent collaboration and contact with Group After Sales, Pantin repair workshop, and Hermès Maroquinerie-Sellerie Quality department. Also, contact expatriate artisans from other countries to obtain information on the latest changes in After Sales policy, repair techniques, products, and leathers. Share this information with the artisans and the Madison After Sales team
• Responsible for technical training in the workshop, either directly or by providing the team with exchange of technique and knowledge, especially when expatriate artisans return from their yearly training in France
• Develop and maintain the leather workshop such as workplace premises, furniture, and equipment to guarantee the artisans a comfortable and creative working environment. Identify risks, carry out plans, and implement actions that ensure the safety of all workshop employees
• Motivate team members, promote positive communication, and build strong relationships within the workshop and with all collaborators of Maison Madison's After Sales Service
• Participate in the recruitment process for new craftspeople
• Assess the team's progress towards achieving company objectives, as well as support each team member's individual competencies and development
• Responsible for writing and delivering performance appraisals, and for continuously coaching scheduled performance review processes
• Promote Hermès leather-related craftsmanship, within the Maison Madison Flagship Boutique, all Hermès of Paris clients, and to any external audiences.
• Provide guidance to craftspeople regarding the quality, speed, and quantity of repairs
• Advise and support the team on product alterations, providing accurately calculated lead times and cost to manage internal and external expectations
• Organize and promote top-tier leather events at the company that involve artisans, such as in-store demonstrations and special events
• Travel domestically to the Hermès of Paris U.S. Boutique locations as scheduled

Supervisory Responsibility:

• Yes - leather craftspeople

Budget Responsibility:

• Yes - Order adequate repair parts and necessary products to repair to avoid the shortage of parts required to complete services

Decision Making Responsibility:

• Yes - ability to assess and make decisions regarding alterations of product

About You:

• 5-7 years of experience as a leather craftsperson (an additional experience in leather cutting would be preferred)
• Thorough knowledge of the luxury retail market and competitors
• Exude the spirit of Hermès through sound tailoring skills, knowledge, and experience
• Exhibit ability to be open minded, and a capacity to work well with others
• Retail management or workshop management experience in supervising a team
• Solid foundation of technical skills such as Microsoft 365 and Excel
• Proficient knowledge and training in leather, leather repair equipment, leather product specifications, techniques and requirements
• Must be organized, pragmatic, solution oriented and able to "think out of the box"
• Must possess excellent communication skills in order to effectively communicate with clients, management and employees in boutiques and workshop
• Must be fluent or proficient in English.
• Ability to lift between 0-25 lbs without assistance

The range for this position is $71,803.00 to $119,671.00 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.