Workplace Experience Supervisor - Chicago, IL - CBRE
North Chicago, IL
About the Job
Workplace Experience Supervisor - Chicago, IL
Job ID
173276
Posted
28-Jun-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Communications/Public Relations, Customer Service, Executive Management, Facilities Management, Legal, Project Management, Property Management, Sales Support, Town Planning, Workplace Strategy
Location(s)
Chicago - Illinois - United States of America, Chicago Heights - Illinois - United States of America, East Chicago - Indiana - United States of America, North Chicago - Illinois - United States of America, West Chicago - Illinois - United States of America
About the Role:
As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
+ Maintain records of costs incurred by workplace team activities. Review invoices as needed.
+ Respond to customer requests and complaints about the experience services department.
+ Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
+ Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
+ Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
+ Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
+ Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
+ May establish new techniques to ensure the team is able to meet its objectives.
+ Has a direct impact on the team objectives as well as the objectives of related teams.
+ Ensure personal and team outcomes have a positive impact on customer objectives.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What You’ll Need:
+ High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
+ In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
+ Requires the ability to explain complex concepts or sensitive information.
+ Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Excellent organizational skills with a master-level inquisitive mindset.
What You'll Need
+ HS Diploma or GED required.
+ Minimum of 4+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.
+ Open and flexible work schedules.
+ Ability to comprehend, analyze, and interpret sophisticated documents and solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. Desire to present information to an internal department and/or large groups of employees.
+ Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
+ Apply a high level of attention to detail as well as strong verbal and written skills.
+ Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
+ Ability to understand and carry out general instructions in standard situations and resolve issues.
+ Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
+ Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
173276
Posted
28-Jun-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Communications/Public Relations, Customer Service, Executive Management, Facilities Management, Legal, Project Management, Property Management, Sales Support, Town Planning, Workplace Strategy
Location(s)
Chicago - Illinois - United States of America, Chicago Heights - Illinois - United States of America, East Chicago - Indiana - United States of America, North Chicago - Illinois - United States of America, West Chicago - Illinois - United States of America
About the Role:
As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
+ Maintain records of costs incurred by workplace team activities. Review invoices as needed.
+ Respond to customer requests and complaints about the experience services department.
+ Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
+ Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
+ Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
+ Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
+ Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
+ May establish new techniques to ensure the team is able to meet its objectives.
+ Has a direct impact on the team objectives as well as the objectives of related teams.
+ Ensure personal and team outcomes have a positive impact on customer objectives.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What You’ll Need:
+ High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
+ In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
+ Requires the ability to explain complex concepts or sensitive information.
+ Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Excellent organizational skills with a master-level inquisitive mindset.
What You'll Need
+ HS Diploma or GED required.
+ Minimum of 4+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.
+ Open and flexible work schedules.
+ Ability to comprehend, analyze, and interpret sophisticated documents and solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. Desire to present information to an internal department and/or large groups of employees.
+ Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
+ Apply a high level of attention to detail as well as strong verbal and written skills.
+ Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
+ Ability to understand and carry out general instructions in standard situations and resolve issues.
+ Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
+ Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Source : CBRE