Workforce Systems Support Specialist - Kingston Healthcare
Sylvania, OH 43560
About the Job
Join Kingston Healthcare!
We’re seeking a Workforce Systems Support Specialist with Infor Workforce Management/Workbrain expertise to empower our teams with top-tier labor management and scheduling tools. If you’re tech-savvy and passionate about innovation in senior healthcare, this is your chance to make a difference.
What You’ll Do:
- Be a Techno-Functional SME for Infor WFM.
- Configure and optimize scheduling systems.
- Support system implementation, upgrades, testing, and training.
- Train schedulers and managers on scheduling software.
- Triage and resolve support tickets (Tier 1 support).
- Audit and validate system data for compliance and reporting.
- Collaborate with teams to translate business needs into technical solutions.
- Maintain system documentation and create user training materials.
What We’re Looking For:
- Required:
- Experience with Infor WFM/Workbrain and advanced scheduling.
- Background in dynamic healthcare scheduling and understanding of PPD/staffing ratios.
- Strong problem-solving, Microsoft Office skills, and attention to detail.
- Preferred:
- Cognos Report Authoring.
- Experience with Infor Financials or LTC/post-acute healthcare.
- Familiarity with Payroll-Based Journal reporting.
- Experience with BI/Report development tools.
Growth Potential:
Candidates with advanced technical skills may be considered for higher-level roles within our organization, with opportunities to lead system innovation and strategy.
What We Offer:
- Competitive salary.
- Medical, Dental, and Vision insurance.
- 401K with company match.
- Paid time off and holidays.
- Career advancement opportunities.
- Collaborative, supportive work culture.
Ready to Join?
Submit your resume and cover letter detailing your experience and interest in Kingston Healthcare.
Apply today and help us transform senior healthcare!
Kingston Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.