Workforce Supervisor - Catholic Charities Community Services

Description

Summary

 The Workforce Supervisor provides direct supervision of job development staff and oversees the Refugee Resettlement Department’s employer network throughout NYC and the Lower Hudson Valley. The position supports the activities of job developers and ensures the provision of employment services with the goal of meeting program deliverables through enhancing client engagement, achieving, tracking and reporting required contract job placement outcomes, and attaining self-sufficiency for refugees, asylees, humanitarian parolees, and trafficking survivors. The Workforce Supervisor actively cultivates new relationships with employers, training providers, and community-based workforce organizations.

Essential Duties and Responsibilities:

• Directly supervise job development staff to ensure timely and comprehensive employment services are provided in accordance with program guidelines.
• Manage deadlines and program deliverables within multiple contracts simultaneously and oversee timely and accurate submission of internal and external reports, statistics, and documentation.
• Oversee and manage workforce services to ensure that service needs and program deliverables are met, chiefly ensuring that job developers prepare clients for employment and place clients in jobs.
• Use a strengths-based approach to supervision, ensuring workforce staff are provided with the tools and resources they need to meet their goals and objectives, and assess and monitor progress.
• Engage regularly with supervisees to comprehensively inform them of resources and best practices in handling workforce services and service provision with a trauma-informed lens.
• Streamline workforce development process and team structure using client-centered approaches to assist clients in employment readiness and job placement.
• Conduct outreach to employers of diverse sectors that will yield successful placements for the clients served, considering relevant fields, location, language, employment level, and more.
• Develop and strengthen sustainable partnerships with employers to best serve client needs and goals. Continually reassess partner network and maintain organized tracking for current employer partners and employer partnership development.
• Oversee recruitment, hiring, and onboarding for workforce staff in collaboration with Associate Director of Resettlement and establish improved systems for training and onboarding new staff.
• Maintain a small caseload of program participants across programs to support the workforce team.
• Other duties as assigned. 
• Maintain in-depth knowledge of program guidelines and ensure staff comprehension in practice.
• Ensure compliance with case file management, internal rosters and tracking spreadsheets, case notes, and reporting requirements. Perform regular and timely quality assurance checks of both hard-copy and electronic files per best practice standards and in collaboration with other supervisors and Quality Assurance and Monitoring Manager.
• Maintain and update program rosters, electronic case note systems and physical case files throughout the service period using various internal and external databases. Supervise staff to ensure records are up to date and accurate on an ongoing basis.
• In collaboration with supervisors and directors, track program performance and necessary data points according to program guidelines, utilizing Excel, SharePoint, ECM/Salesforce, MRIS, BIN, and other internal and external database systems.
• Facilitate programmatic meetings, including workforce development meetings, program specific case conferences, employer info sessions, and other collaborative meetings as needed.
• Coordinate with staff and supervisors to develop strategies to improve program performance.
• Provide ongoing training and support for the workforce staff to improve skills and outcomes.
• Collaborate with clients, case managers, job developers, interns, volunteers, and managers in support of the clients’ resettlement and employment goals through case coordination and effective communication.
• Work closely with Education and Engagement Supervisor to provide potential employers with information sessions regarding work with RR clients.
• Communicate with point people, including OTDA‐Bureau of Refugee Services, US Catholic Conference of Bishops/Migration and Refugee Services, and other partners on service issues.
• Liaise with local workforce initiatives and the Dept. of Justice, Immigrant and Employee Rights Section.

Qualifications

• A bachelor’s degree in a related field of study is required.
• Minimum of three years of supervisory experience.
• Highly motivated self-starter with strong problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively to meet deadlines.
• Strong organizational and analytical skills.
• Excellent communication (oral & written) and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, SharePoint, etc.)
• Knowledge of current workforce advocacy issues impacting immigrants.
• Capacity to work and communicate effectively and sensitively in a multi-cultural environment.
• Fluent in English and a second language commonly spoken by client population (Spanish, French, Haitian-Creole, etc.).

Position Type and Expected Hours of Work:
This is a full-time position that will require working with underserved communities in the New York metro area. Days and hours of work are generally 9:00am-5:00pm Monday - Friday. Position requires a willingness to travel as needed to sites in the Westchester and NYC, as needed. Some weekend and evening hours, if needed.

Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to travel regularly throughout the service delivery area using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Remain in a stationary position at a workstation and use a computer approximately 60% of the time, with 40% of time spent in the field and at home visits.
• ***COVID-19 Adjustment: Position will have a hybrid work schedule. Updates to protocol are implemented on a regular basis.