Workforce Analyst II at Sunshine State Health Plan

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

***Note: Qualified candidates must reside in Florida to be considered. ***

Position Purpose:

Assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and reskilling of agents as necessary to provide adequate case coverage.


• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems.
• Serve in a lead capacity to support multiple lines of business and ad-hoc reporting requests.
• Identify and analyze user requirements, procedures, and problems to improve existing processes.
• Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations.
• Identify ways to enhance operational reports related to business implementation processes.
• Coordinate with various business units and departments in the development and delivery of processes.
• Develop, share, and incorporate organizational best practices into business applications.
• Diagnose problems and identify opportunities for process redesign and improvement.
• Serve as the subject matter expert on the assigned function product to ensure operational performance.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

Bachelor’s degree or equivalent experience.

3+ years of workforce management or data analysis.

Proficiency with all MS Office applications.
Experience managing projects with a high reliance on technology.

Project Management experience strongly preferred.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act