Workflow and Process Documentation Analyst - Stellantis Financial Services US

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience

Summary: Works within the title administration team to assist business owners within the organization in documenting departmental process flows, policies, and procedures. Plays an important role in the development, testing and implementation of the companies core systems and title processes. Maintains a detailed history of policy and procedural changes through a systematic version control and sign-off/ approval process. Develops presentations and reports as required. Works with Compliance Department to ensure procedures are within State and Federal guidelines. Responsible for training and re-training all title department processes to ensure we are in line with department and regulatory standards.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Gate keeper of all Business Operational Procedures.
• Manages the systemic library and version control and approvals of all process flows, policies, and procedures.
• Performs business reviews and especial audits as required to ensure compliance with company policies, State and Federal guidelines.
• Assists business owners with identifying process improvement opportunities and implementation of changes.
• Works with business owners in the development of test cases, performing user acceptance testing and troubleshooting process and system issues.
• Assist with the development of presentations, meeting minutes/ action items and reports.
• Is an active participant for special initiatives and projects.
• May assist operational departments with performing daily tasks, audits and training as needed.
• Provides feedback and assist in the development and training of new employees.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Remains open to others’ ideas and tries new things. Listens to others without interrupting.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests Supports everyone’s efforts to succeed.
• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment – Includes appropriate people in decision-making process.
• Motivation – Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity.
• Adaptability – Adapts to changes in the work environment, Able to deal with frequent change, delays or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies the appropriate person with an alternative plan.
• Initiative – Volunteers readily; Asks for and offers help when needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience The knowledge, skills and abilities are typically acquired through the completion of a high school diploma or a general education degree (GED); minimum of two years of lending experience, auto industry preferred. Understanding/ Experience in working within a process improvement or six sigma team a plus. Experience with the development and teaching of training material a plus.

Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information.

Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Computer Skills To perform this job successfully, an individual should have Intermediate knowledge of MS Office Suite including Excel, Word, Visio and PowerPoint. MS Project a plus.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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