Workflow Controller - Wayfair

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

The Workflow Controller plays a vital role in staffing, planning, and achieving site specific goals across Wayfair's Fulfillment Network. They work to ensure the accurate, timely, and cost efficient processing of the perfect order to our customers.

What You'll Do

• You will create daily operating plans for a site and resolve variances between plan, actuals, and goals. Responsible for building plans at this cadence to align with Site Director and network priorities.
• You will monitor plans and work in process backlogs to consider impacts of future planning and staffing
• You will provide input to strategic shift planning at the site to ensure the building is staffed according to mid-long term volume projections
• Coordinate with local site operations and central planning teams to analyze historical data and forecast demand for that site
• Manage and interpret the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (Service Level Commitments)
• You will be able to engage at shift level, in real time to make proactive changes to support execution of the daily operations plan
• You’ll be responsible for facilitating problem solving efforts when goals are not met based on current inputs to daily plan - i.e. Attrition, Absenteeism, Productivity
• You will support site operations team by optimizing staffing requirements for the site specific daily plan
• You will build a strong relationship with the site operations team to ensure proper execution of the daily level capacity / throughput plan through education in visibility to data and constant communication
• Work in close collaboration with Network Planning, Field Industrial Engineering, Process Definition and Standards Excellence to enable performance management improvements

What You'll Need

• 3+ years operational experience in distribution or manufacturing.
• Able to guide and influence peers and leaders across levels and organization. Disseminate information effectively.
• Capacity Planning experience or Industrial Engineering background focused on operations flow and labor management
• Technical aptitude in multiple systems; understanding of Google Suite, Data Visualization platforms, basic SQL/GBQ.
• Bachelor’s Degree in a quantitative field (engineering, economics, math, and statistics), business or equivalent
• Basic and working knowledge of Six Sigma tools and Lean techniques; process focused, organized and able to assess change management requirements
• Strong understanding in the use of technical/statistical tools to drive process improvements