Workers' Compensation Customer Service Representative - Erie Insurance

Division or Field Office:

Claims Division
Department of Position: Corporate Claims Department
Work from:
Home in ERIE's Footprint Salary Range:
$34,431.00-$54,999.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Under minimal supervision, coordinates enrollment of worker's compensation Policyholders into ERIE's workers' compensation management program, ERIEComp. Acts as a liaison between Policyholders, Agents, district sales managers, and the Claims Division, promoting ERIE's workers' compensation program and explaining its benefits. Provides ongoing updates and educational information.

• There are 2 open positions.
• The successful candidate will work from home and must live in ERIE's Footprint.

Duties and Responsibilities

• Develops and maintains a working knowledge of ERIE's workers' compensation management program.
• Coordinates requests for enrollment into ERIE workers' compensation management program. Reviews list of new workers' compensation policies and sends enrollment materials to Policyholders.
• Contacts Policyholders to provide detailed description of procedures and benefits related to the set up of ERIE's workers' compensation management program in the work place.
• Enlists the support of Agents and district sales managers in encouraging Policyholder acceptance of the program.
• Tracks and maintains a spreadsheet of enrollment activities.
• Updates system with physician panel information.
• Coordinates annual updates of physician panels with rehabilitation specialists to ensure accuracy of information. Maintains ongoing communication with medical providers to obtain updated information. Updates and revises panels on an ongoing basis. Updates
• Handles routine inquiries and refers complex situations to immediate supervisor.
• The first threeduties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
• This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Values Diversity

Self-Development

Nimble Learning

Collaborates

Customer Focus

Cultivates Innovation

Optimizes Work Processes

Instills Trust

Ensures Accountability

Decision Quality

Qualifications

High school diploma or GED required. Two years of previous office or customer service experience required. Prior experience working with physician panels preferred. Proficiency with word processing and spreadsheet software preferred.

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (
Lifting/Moving 20-50 lbs; Occasional (
Ability to move over 50 lbs using lifting aide equipment; Occasional (
Driving; Rarely

Pushing/Pulling/moving objects, equipment with wheels; Occasional (
Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)

Climbing/accessing heights; Rarely

Nearest Major Market: Erie