Workday Integration Analyst - Tech Firefly

The Workday Integration Analyst is responsible for supporting the hospital's business and financial applications to ensure efficient, high-quality, and safe patient care. This position involves implementing, managing, and supporting systems with minimal supervision. The analyst will possess a strong understanding of business and financial operations in a healthcare setting, handle complex issues independently, make design decisions, and clearly communicate technical concepts across the organization.

Key Responsibilities:

• Provide second-level support for application incidents reported through the help desk, including 24/7 on-call coverage as needed.
• Assist junior team members in resolving application incidents, maintenance issues, and enhancement requests.
• Coordinate application support with other IT teams, such as Infrastructure, Integration, Reporting, and the help desk.
• Collaborate with vendors and IT analysts to design and implement system optimizations and enhancements.
• Implement changes using documented procedures that comply with departmental policies.
• Lead software upgrades and manage new software installations and enhancement requests of small to medium complexity.
• Mentor junior staff in documenting workflows and developing their technical skills.
• Act as a technology expert, translating technical concepts into business terms and influencing outcomes across different groups.
• Maintain up-to-date project documents, including technical details, user expectations, project goals, and deliverables.
• Participate in and organize team meetings, maintaining appropriate records.
• Identify opportunities for improving application functionality and stability.
• Anticipate and resolve system problems through independent analysis and solution development.
• Research issues and analyze options to provide solutions, considering pros, cons, risks, and costs.

Requirements

Experience Requirements:

• 7+ years of experience with Workday integrations.
• Strong technical and business operations background, particularly in a healthcare environment.
• Knowledge of SDLC, Agile, and other software development methodologies.
• Familiarity with server operating systems, databases, scripting languages, and disaster recovery technologies.
• Ability to analyze complex systems and workflows.
• Strong organizational skills and ability to manage major programs or functions.
• Ability to communicate complex concepts clearly to management and cross-functional teams.
• Strong collaboration and consensus-building skills.

Education Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field.

Benefits

Paid Time Off

Subsidized Medical, Dental, Vision and Life Insurance

Retirement Benefits

Employee Assistance Programs