Work Incentives Counseling Supervisor- Sourcing Requisition - University of Massachusetts Medical School

Under the direction of the Senior Director of Workplace Equity and Inclusion, or designee, the Work Incentives Counseling Supervisor (WIC Supervisor) is certified by the U.S. Social Security Administration (SSA) as a Community Work Incentives Coordinator (CWIC) or Community Partner Work Incentives Coordinator (CPWIC) and has eight years or more experience providing benefits and work incentives counseling services to beneficiaries of Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI). Counseling services includes information on how employment will affect eligibility for SSI, SSDI and other federal, state, and local public benefits such as Medicaid, Medicare, subsidized housing, and food stamps. In addition, the WIC Supervisor provides daily supervision, technical assistance, and oversight of Work Incentives Counselors (WICs) who are in training to be certified by the SSA as a CWIC or CPWIC and WICs and Senior WICs who are certified as CWICs or CPWICs by an approved SSA program.

The goal of the WIC Supervisor position is to ensure all UMass Chan and SSA procedures and protocols are adhered to including but not limited to the secure handling of Personally Identifiable Information, and the provision of accurate and up-to-date information that will enable SSI and SSDI beneficiaries to make informed choices towards employment and self-sufficiency.

Services are provided to beneficiaries primarily via telephone or videoconference while some services may be provided in-person upon request or need from the beneficiary. This is a remote position that requires a private, quiet space with the ability to access reliable internet and protect beneficiary information.

The WIC Supervisor must currently have or immediately obtain SSA Suitability Clearance upon hire.

• Train and oversee WICs and Senior WICs on internal procedures including tracking and processing of referrals; verification of benefits; conducting counseling sessions with beneficiaries and other stakeholders; the development, and delivery of technical reports; follow up with beneficiaries; and the development and maintenance of beneficiary files and case notes.    
• Assign cases to WICs and Senior WICs and provide technical assistance, guidance, and information on local, state, and federal public benefit programs, policies, and resources.
• Up until a WIC is fully certified as a CWIC or CPWIC, review and sign off on all technical reports including Benefits Summary & Analysis reports, Information & Referral letters, and Work Incentives Plans. After the WIC achieves full certification, conduct quarterly reviews of at least one technical report chosen at random.
• Provide day-to-day supervision including scheduling, approving time off, approval of time sheets, and providing feedback on performance including conducting formal annual performance reviews.
• Assist the Senior Director of Workplace Equity and Inclusion, or designee, with required reporting to SSA.
• Maintain a caseload of beneficiaries and provide benefits and work incentives counseling services.

As Work Incentives Counselor:

• Provide clear, accurate, and credible information to Social Security beneficiaries and their families about the impact of work on public benefits including SSI, SSDI, Medicare, Medicaid, subsidized housing, food stamps, veterans’ benefits and any other local, state, or federal benefits.
• Provide access to work incentive programs that support entry into the workforce, including but not limited to the Social Security Administration (SSA) Ticket to Work program.
• Refer beneficiaries as needed to Ticket to Work Employment Networks (EN), State Vocational Rehabilitation (State VR), America’s Job Centers (AJC), and other organizations that provide employment supports and services.
• Assist beneficiaries with reporting wages to SSA and other public agencies.
• Assist with problems related to benefits that may arise after the individual is working.
• Maintain complete and accurate documentation of beneficiary files which uphold service quality and data privacy by following policies, procedures, and established timelines.
• Prepare accurate and detailed written Benefits Summary and Analysis reports and Work Incentives Plans following SSA guidelines and using SSA-provided technology, as applicable.
• Actively research and continually seek out information on local, state, and federal public benefit programs and policies, including eligibility criteria, application processes, interactions with earned income, wages and assets, work incentives, and reporting requirements.
• Regularly consult with supervisor, team members, national technical assistance staff, SSA staff, and other subject matter experts to research rules and regulations and address employment and wage issues and any impact on benefits as presented by beneficiaries and referring staff.
• Develop and maintain relationships with local SSA field offices, and public and private employment service providers to inform them about available services.
• Develop and conduct outreach and training presentations with State VR offices, AJCs, employers, consumer groups, community rehabilitation providers, schools, and others as identified.

• Must currently have and successfully maintain certification as a Community Work Incentives Counselor (CWIC) or Community Partner Work Incentives Counselor (CPWIC) from an approved SSA program.
• Bachelor's degree in social work, education, psychology, counseling, disability studies or another related field.
• In lieu of a bachelor’s degree, an associate degree and three years of professional experience providing employment or other social services to individuals with disabilities may be substituted or in lieu of an associate degree, five years of professional experience as described may be substituted.
• A minimum of eight years of experience as a CWIC and/or CPWIC.
• Knowledge of Social Security disability benefits, Medicare, Medicaid, Supplemental Nutrition Assistance Program, subsidized housing, and/or other federal, state, and local benefit programs.
• Knowledge of the issues and concerns of people with disabilities as they relate to employment and benefits.
• Knowledge of the laws, rights, community resources and services that address employment needs specific to individuals with disabilities including but not limited to State VR, AJCs, and SSA’s Ticket to Work program.
• Knowledge of disability terminology, etiquette, and ‘people first’ and ‘identity first’ language.
• Knowledge and demonstrated ability to practice ethical standards of conduct.
• Knowledge and demonstrated ability to protect Personally Identifiable Information (PII) and Protected Health Information (PHI) as it pertains to the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Preferred Qualifications:

• Master's degree in Rehabilitation Counseling or a related field.
• Bilingual/bicultural English/Spanish.
• Proficiency in American Sign Language.
• Ten or more years of experience providing benefits and work incentives counseling services to beneficiaries of SSI and SSDI.
• History of successfully supervising and developing others.
• Proficiency with Salesforce.