Work From Home Customer Support Specialist - Joanna Rubin

We are looking for a passionate and detail-oriented Customer Support Specialist to join our remote  team. This remote role is perfect for someone who loves helping others, has a knack for problem-solving, and thrives in a fast-paced environment. You’ll assist clients with their travel plans, troubleshoot booking issues, and provide exceptional service to ensure unforgettable experiences.

Key Responsibilities:

• Assist clients with inquiries related to bookings, cancellations, itinerary changes, and other travel-related concerns via phone, email, or chat.
• Provide expert guidance on destinations, accommodations, transportation options, and  insurance.
• Resolve booking issues, payment discrepancies, or itinerary conflicts by collaborating with vendors such as airlines, hotels, and tour operators..
• Stay informed about industry trends, policies, and COVID-19 protocols to provide accurate advice to customers.
• Upsell and cross-sell travel products and services such as upgrades, travel insurance, or additional packages.
• Ensure client satisfaction by delivering timely and effective solutions while maintaining a friendly and professional demeanor.
• Handle multiple customer interactions simultaneously, prioritizing tasks to meet deadlines and client expectations.

Required Skills and Qualifications:

• Previous customer service experience, preferably in the travel or hospitality industry welcome but not mandatory.
• Strong verbal and written communication skills with a customer-focused approach.
• Exceptional problem-solving and decision-making abilities to handle complex issues.
• Proficiency in multitasking and working in a remote environment with minimal supervision.
• High attention to detail to ensure accurate bookings and seamless travel experiences.
• Reliable internet connection and a quiet workspace suitable for remote work.

Benefits:

• Work remotely with a flexible schedule.
• Access to exclusive travel discounts and perks.
• Opportunities for professional growth within the  industry.
• Join a supportive and collaborative virtual team passionate about travel.

If you’re excited about helping clients create unforgettable travel experiences and thrive in a remote work setting, we’d love to have you on our team. Apply today and turn your passion for travel into a rewarding career!

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