Women's Fraternity Live In House Director - Iowa State University - Alpha Gamma Delta Property Management, LLC

About the FHC: The Fraternity Housing Corporation elevates the value of Alpha Gamma Delta membership through the provision of the highest quality living and learning environments by developing and maintaining safe, competitive and attractive housing for Alpha Gamma Delta collegiate members.

Job Summary:

The live-in House Director manages the day-to-day operations of the chapter house, including various administrative tasks, security of the chapter facility, environmental safety, oversight of the physical facility and its grounds, management of resident emergencies, assistance with portions of the meal service program, repairs and maintenance, cleanliness, basic financial matters and supervision of vendors and hired staff as applicable. Working closely with the assigned Regional Property Manager, the House Director will ensure the highest quality of service is provided while carrying out all chapter house rules/bylaws, Fraternity, FHC and/or University policies for a comfortable and safe living environment for Alpha Gamma Delta chapter members. The House Director lives at the chapter facility and must be present seven days and nights weekly, excluding extended holiday breaks when the facility is closed.

Duties/Responsibilities:

• Administration
  • Communicate via phone or teleconference at least once a week with Regional Property Manager
  • Submit House Director report weekly
  • Communicate in-person at least once a week with Director of Property and Head Chef
  • Schedule and conduct the opening and closing of the chapter house
  • Schedule and conduct at least one house meeting per semester or quarter
  • Maintain a master calendar with the university dates, holidays, chapter events, major repairs, etc.
  • Manage on-going vendor relationships and help negotiate contracts
  • Ensure compliance with policies, rules and regulations by Alpha Gamma Delta, the Fraternity Housing Corporation, university, Chapter and other local authorities such as public health departments
  • Keep up-to-date information files and records on keys, furnishings/appliances, general maintenance, residents, employees, vendors, security system, etc.
• Maintenance
  • Manage repairs under $500
  • Manage multiple service providers, including identifying vendors, gathering quotes, overseeing work needed and remitting invoices to the Regional Property Manager
  • Coordinate routine maintenance and inspections
  • Help create strategy for long-term care and upkeep of facility
• Housekeeping
  • Coordinate, schedule and supervise the work responsibilities of the housekeeping staff
  • Develop a standard cleaning routine
  • Order and maintain adequate levels of cleaning supplies and equipment
  • Arrange for yearly deep cleans of floors, rugs and furniture
  • Arrange for lawn, ground and exterior maintenance
  • Arrange for regular pest control service
  • Perform light cleaning or disinfecting as needed
• Environmental safety
  • Schedule and conduct regular inspection of the chapter house and surrounding grounds
  • Ensure that all electrical, plumbing and heating/cooling systems are in line with code and in proper working order
  • Regularly inspect all safety and related devices including fire extinguishers, exit doors, smoke detectors, exit lights, alarms, locks, etc.
  • Complete three fire drills throughout the academic year
• Financial management
  • Handle minor purchases such as daily operational expenses
  • Collect invoices from vendors, verify their amounts and work completed, and scan copies to Regional Property Manager for payment
  • Reconcile monthly credit card statement
• Chapter Support
  • Manage and/or be the first responder to member incidents and emergencies
  • Meet regularly with chapter members, officers and advisor leadership to discuss house operations and use
  • Be present at certain chapter events; Communicate effectively with advisors, parents, alumnae, university representatives, community members and other guests

Supervisory Responsibilities:

• Housekeeper, depending on the location

Competencies: 

• Customer focus – Build strong customer relationships and deliver customer-centric solutions
• Communicates effectively – Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Situational adaptability – Adapt approach and demeanor in real time to match the shifting demands of different situations
• Action oriented – Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Interpersonal savvy – Relate openly and comfortably with diverse groups of people

Required Knowledge/Skills/Abilities: 

• Goal and team-oriented, able to work closely with people while exhibiting a positive attitude
• Organized and able to work and make sound decisions under pressure and within tight deadlines
• Flexible, able to adapt to changing needs, shift priorities as required and enjoy working in a fast-paced environment
• Able to anticipate problems and solutions; adept at critical thinking and able to troubleshoot and problem-solve collaboratively and independently
• Able to demonstrate sound decision-making in high-pressure conditions with minimal oversight
• Work with a diverse constituency
• Cooperate, communicate and present yourself appropriately in all situations
• Deliver your work on time, on budget and to the highest quality.
• Excellent oral and written communication skills Ability to perform basic desktop functions such as email, Microsoft Word and Excel and scanning pdf files
• Must be able to read, speak, and write in fluent English
• Must pass a criminal background check

Education:

• High School Diploma or GED equivalent required; Bachelor’s degree recommended

Experience:

• Previous House Director, property management, residence life, Greek-lettered organization or other group living experience preferred

Physical Demands/Work Environment/Travel:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is primarily in an office environment but involves frequent work performed from out-of-office locations for job-related activities and occasional activities which are outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Living on-site required
• Lifts and carries up to 35 lbs on a daily basis
• Climbs stairs several times per day
• Reads invoices, manuals, labels, policies, etc.
• Kneels bends and reaches for items often
• Stands 65 percent of the time while working
• May work extended hours and/or non-traditional hours (i.e., able to respond to emergencies 24/7)
• Works indoors and outdoors
• Must possess a valid driver’s license

Other Duties: The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.