WMS Operations Analyst - ColdTrack

You will be the technical and operational interface and “go-to guru” between IT and Operations as it relates to the initial deployment, training, configuration and support of our WMS application. In this newly created role, you will have the opportunity to implement a new warehouse application system - ensuring that all warehouse systems are operating smoothly, and that our customers are getting an exceptional service experience. The WMS Operations Analyst will be responsible for the data flows, issue resolution and configuration throughout the implementation process. Define, document, and consult on functional and technical requirements to support daily operations. Serving as the first point of contact for the user community, supporting issue validation and scoping, acting as the liaison between users and the IT team.

-        Provide implementation support / coordination of WMS to include initial warehouse and customer configuration, user training within the facility for Go live preparation and application testing with IT, customer and local users.

-        Provide post implementation support (1st level) for local site operational issues and (re) configuration requirements for continuous improvement projects.

-        Support new release testing against customer requirements.

-        Identify and recommend change controls to support operational enhancements and fixes.

-        Develop and maintain process documentation, including standard operating procedures, work instructions, and training materials.

-        Collaborate with cross-functional teams to implement new programs and process improvements.

-        Analyze data and present findings to management for decision-making.

-        Provide training and support to warehouse personnel to ensure successful implementation of new processes. 

Execute data extracts and analysis to build business cases to support system changes.

- Bachelor’s degree in Industrial Engineering, Computer Science Information Systems, Logistics or related field.

- 3-5 years of experience in a 3PL environment.

- Strong knowledge of WMS systems, experience with WMS implementation and optimization.

- Strong problem-solving and analytical skills.

- Willingness to work flexible hours and travel as needed.

- Excellent communication and interpersonal skills.

- Ability to work independently and in a team environment.

- Experience in project management or lead role in technical implementations preferred.

- Strong knowledge of SQL Server, Oracle, and other Database Technologies 

- Experience in documenting process flows and operational procedures.