Wireless Customer Service Representative at THE KC STANDARD

We are seeking a motivated and customer-focused Wireless Customer Service Representative to join our growing B2B division. In this role, you will serve as the primary point of contact for our business clients, providing hands-on support and personalized guidance as they adopt and integrate our cutting-edge wireless solutions.

Day to day, you will engage directly with clients to understand their unique needs, offer tailored recommendations, and ensure a smooth implementation of our services into their operations. Your ability to deliver exceptional customer experiences will play a crucial role in building strong client relationships and fostering long-term loyalty.

If you’re passionate about technology, thrive in a client-facing environment, and are eager to grow with an innovative team, we’d love to have you on board!

Wireless Customer Service Representative Responsibilities:

• Assist new business customers with the setup and implementation of our wireless services.

• Provide ongoing support and troubleshooting for clients, addressing any technical issues or questions.

• Build and maintain strong relationships with business clients to understand their needs and enhance their experience.

• Gather client feedback to inform product improvements and service enhancements.

• Work closely with sales, technical support, and product teams to ensure a seamless customer experience.