HIRING ASAP - Telecommunications Client Assistant at Atlas Marketing Solutions

Are you fluent in both English and Spanish? We’re looking for a dedicated Telecommunications Client Assistant to join our team and provide exceptional support to our clients. In this Telecommunications Client Assistant role, you’ll report to the Manager and help manage customer orders and inquiries in both languages. You’ll play a key role in ensuring smooth communication, accurate order processing, and resolving customer concerns.

Telecommunications Client Assistant Responsibilities:

• Coordinate customer interactions with both English and Spanish-speaking clients, ensuring effective communication and service delivery.
• Generate and manage customer acknowledgments in a timely and accurate manner.
• Accurately input customer information, ensuring attention to detail in all documentation.
• Verify product specifications, quantities, and pricing for all customer orders to ensure accuracy and consistency.
• Provide consistent daily customer support and address inquiries with a focus on customer satisfaction.
• Proactively follow up on customer requests, ensuring timely and efficient resolution.
• Maintain and update customer records and files to ensure data accuracy and accessibility.
• Assist potential customers with inquiries and facilitate the onboarding process.
• Address and resolve customer complaints in a professional and empathetic manner.
• Document customer complaints in a log, including detailed notes for future reference and action.
• Collaborate with management to identify opportunities for improvement and implement corrective actions based on customer feedback.