Wire Warehouse Team Leader - McNaughton-McKay Electric Co.

Wire Warehouse Team Leader

The Wire Warehouse Team Leader understands all operational aspects of the wire warehouse and is fully trained on material handling procedures, product safety, quality assurance, wire cutting methods and installation of pulling heads and associated hardware. Empowered to direct daily workflow, the team leader works in step with the wire cutting team to ensure that work is prioritized and completed on time, while meeting customer service objectives. The team leader may have responsibility for opening and closing the facility and assumes overall responsibility for daily operations during the Wire Warehouse Manager’s absence.

Job responsibilities include:

• Provide exceptional customer service to all customers; internal and external.
• Perform all duties as described for the position of Wire Warehouse Specialist.
• Prioritize and balance workflow to ensure customer service and productivity goals are achieved.
• Train new hires and schedule external training as required.
• Accurately create cutting tags for wire cuts.
• Seek direction from manager, writer or other qualified resource for clarification when order instructions are not clear.
• Communicate errors, delay or processing issues to appropriate staff as they occur.
• Escalate staff performance problems and safety issues to Manager as they occur.
• Using location assignment best practices, restock/reorganize inventory. Promptly and accurately update SHIMS or Excel spreadsheet with new location information.
• Report and reconcile freight carrier or manufacturer damage; provide support as needed to reconcile.
• Understand all processes involved in rental equipment; oversee inspection of returned rentals and communicate issues.
• Understand, train and demonstrate quality and safety check procedures for loading all types of wire reels to vehicles.
• Ensure orders are completed and thoroughly checked in keeping with customer service commitments and verify cuts are recorded on material ledger sheets.
• Manage the upkeep of equipment and supplies to meet working requirements, health and safety standards.
• Enforce facility housekeeping, maintenance and security practices.
• Calibrate wire cutting machine counters and inspect equipment monthly.
• Lock-down facility in accordance with daily work schedules.
• Report and document all workplace accidents and injuries in keeping with HR guidelines.
• Advocate for and be the example of efficiency, accuracy, and organization amongst coworkers.
• Communicates order cutting delays, cancellations, issues to Order Writer and Dispatch as they occur.
• Special assignments as required.

Knowledge, Skills, and Abilities to be successful include:

• High School Graduate or Equivalent
• 1-2 Years Work Experience with Industrial Wire Preferred
• Strong Work Ethic, Problem Solving Skills
• Mechanical Ability
• High Attention to Detail
• Good Communication Skills
• Forklift Certified
• PC Computer Skills