Windows Desktop Support at The Computer Merchant, LTD.
Rosslyn, VA 22209
About the Job
JOB TITLE: WINDOWS DESKTOP SUPPORT
RATE RANGE: 55.00-58.00 PER HOUR
LOCATION: ARLINGTON, VA
JOB#: 14696970
REQUIRED SKILLS:
Security + certificate required for the position • Must be a US citizen with a current TS/SCI with CI Poly • Direct experience with Windows 10 support and Microsoft office products • Basic access layer switch networking, patch panel, patching • Outstanding customer service, communication and documentation skills.
JOB DESCRIPTION:
Job Responsibilities/Activities: The selected individual will be responsible for service desk and end user support tasks across a number of different projects. This position requires skills and experience in Windows system administration, user account maintenance, and IT system security standards. Candidate must possess ability to troubleshoot problems, automate tasks to ensure repeatability, create and follow documentation, plan effectively to complete tasks, and communicate clearly both verbally and in writing. The role will support full life cycle administration of Windows desktop and Cisco VOIP phone assets, troubleshooting end user problems, and fulfilling end user IT service requests. The selected candidate will maintain smooth operation of end user computer systems, including coordination with infrastructure and network system administrators, with a focus on user-facing activities
Additional Job Details:
• Required Skill Sets: • Security + certificate required for the position • Must be a US citizen with a current TS/SCI with CI Poly • Direct experience with Windows 10 support and Microsoft office products • Basic access layer switch networking, patch panel, patching • Outstanding customer service, communication and documentation skills. Must be team oriented with willingness to assist with any and all tasking • Ability to effectively interact with external personnel on technical matters requiring coordination between organizations and vendors. • Must be willing and able to provide occasional after-hours and on-call support outside of normal business hours and to perform occasional overtime work • Must be able to travel occasionally (nominally less than 5% of work schedule) • Ability to lift 25 lbs unassisted and access under desks and in network closets • Desired Skill Sets: • Windows Directory services or Active Directory experience • Linux experience • SharePoint experience • Citrix VDI experience • Experience supporting Video Tele-Conference systems •
Required Education (including Major): No degree required • Years of Experience Required (if any):4-8 years
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
RATE RANGE: 55.00-58.00 PER HOUR
LOCATION: ARLINGTON, VA
JOB#: 14696970
REQUIRED SKILLS:
Security + certificate required for the position • Must be a US citizen with a current TS/SCI with CI Poly • Direct experience with Windows 10 support and Microsoft office products • Basic access layer switch networking, patch panel, patching • Outstanding customer service, communication and documentation skills.
JOB DESCRIPTION:
Job Responsibilities/Activities: The selected individual will be responsible for service desk and end user support tasks across a number of different projects. This position requires skills and experience in Windows system administration, user account maintenance, and IT system security standards. Candidate must possess ability to troubleshoot problems, automate tasks to ensure repeatability, create and follow documentation, plan effectively to complete tasks, and communicate clearly both verbally and in writing. The role will support full life cycle administration of Windows desktop and Cisco VOIP phone assets, troubleshooting end user problems, and fulfilling end user IT service requests. The selected candidate will maintain smooth operation of end user computer systems, including coordination with infrastructure and network system administrators, with a focus on user-facing activities
Additional Job Details:
• Required Skill Sets: • Security + certificate required for the position • Must be a US citizen with a current TS/SCI with CI Poly • Direct experience with Windows 10 support and Microsoft office products • Basic access layer switch networking, patch panel, patching • Outstanding customer service, communication and documentation skills. Must be team oriented with willingness to assist with any and all tasking • Ability to effectively interact with external personnel on technical matters requiring coordination between organizations and vendors. • Must be willing and able to provide occasional after-hours and on-call support outside of normal business hours and to perform occasional overtime work • Must be able to travel occasionally (nominally less than 5% of work schedule) • Ability to lift 25 lbs unassisted and access under desks and in network closets • Desired Skill Sets: • Windows Directory services or Active Directory experience • Linux experience • SharePoint experience • Citrix VDI experience • Experience supporting Video Tele-Conference systems •
Required Education (including Major): No degree required • Years of Experience Required (if any):4-8 years
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Salary
55 - 58 /hour