Widex Customer Care Specialist (Hauppauge, New York) - WS Audiology Americas

Office location - Hauppauge, New York

Hours - 11:30AM - 8:00PM EST 

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers incoming calls in a professional manner
• Enters orders as required in Widex Pro and S2k.
• Logs customer activity and calls in Salesforce CRM system
• Handles complaints within Salesforce CRM case system, works to resolve cases and close loop with the customer
• Attend training sessions when required during work hours, occasional weekend training workshops
• Performs other duties as required by management
• Adheres to work schedule and attendance policy
• Investigate and troubleshoot customer issues as needed
• Responds to inquiries via email or phone such as for shipping information, warranty detail, stock availability
• Works to resolve action orders
• Attend training sessions when required during work hours, occasional weekend training workshops
• Show dedication to learn all aspects of the hearing healthcare industry, including knowledge of buying groups, 3rd party accounts and key customers

REQUIREMENTS:

• High School Diploma required; two-year degree preferred
• Experience in high volume call center preferred
• Excellent customer service skills
• Strong written and verbal communication skills
• Strong problem-solving skills
• Ability to work both in a team and independently
• Strong PC skills, Microsoft Office, specifically MS Word, Excel and Outlook
• Salesforce CRM experience preferred (not required).

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.