WELLNESS CASE MANAGER - Wilmington College

WELLNESS CASE MANAGER

The Wellness Case Manager will be charged with assisting Counseling and Health Services, by addressing the needs of students. This can include: health, mental well-being, economic, food insecurities, and/or academic concerns through a variety of interventions, referrals and follow-up services. Responsibilities will include case management, programming, collaboration and consultation with faculty, staff, athletics, off-campus stakeholders, parents/families, other campus stakeholders and colleagues within the Counseling and Health Services Departments. This position will work to foster student development and well-being by offering a supportive, personalized response when difficulties arise. Reports to Director of Counseling Services.

Job Responsibilities:

Build relationships with campus and off-campus resources

Refer students to campus/off-campus resources

Accurate and timely record keeping and data collection

Maintain strict confidentiality

Positive outlook and willingness to work through obstacles

Flexible in schedule and thinking

Direct skills teaching

Facilitate small groups

Recognize signs and symptoms of mental health crisis

Work closely with Counseling Services and Health Services

Developing and implementing appropriate, educational programming

Responsible for client care including: planning, implementing, monitoring, and making referral of actions required to meet the clients' health and human services needs

Working with offsite support, coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered

Maintain caseload and productivity by maintaining regular contact with clients to monitor and assess progress

Deliver on-going services to clients which may include: crisis intervention, advocacy, budgeting, housing assistance, and referral and linkage to community resources as needed

Participate in treatment team and assist in making recommendations for client status changes

May lead educational groups and/or facilitate group curriculum

Adhere to professional standards as outlined by protocols, rules and regulations

Other duties as assigned

Requirements:

Bachelor's Degree in counseling, social work, student affairs or related field

Demonstrated interest in and experience working with college students including diverse and/or underrepresented college student populations

Experience in crisis intervention, experience in mental health work required

Ability to work as part of a team

Basic phone and fax skills

Excellent organizational and time management skills

Effective verbal and written communication skills

Advanced level problem solving skills and ability to multi-task while prioritizing

Basic computer skills with ability to navigate Microsoft applications including but not limited to Word, Outlook, Excel, Teams

Position starts June 1, 2024. 12 month 20 hour per week