Welcomer - Greeter (Franchise) - Friendly's (Br Foods & 3 Scoops Hospitality)

WELCOMER  MISSION

 To insure that every guest feels welcome and glad they came to Friendly’s.

 ESSENTIAL FUNCTIONS

• Offer a sincere, personal welcome to every guest entering the restaurant.
• Smile and make eye contact.
• Anticipate the guest’s needs and react before they need to ask.
• Make each guest feel important and special, especially kids!
• Help the guest understand the Friendly’s experience – check if new or returning.
• Make the guest aware of specials or featured products.
• Maximize seating efficiency.
• Deliver rolled, clean silverware to each table.
• Wait until each guest is seated before presenting menus open to specials if any.
• Ask if the guest knows what they would like to drink, recommend a Fribble, and if yes, take the order and either get it yourself or deliver it to the server.
• Constantly inspect the dining room to insure tables to be seated are perfectly reset.
• Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
• Offer a sincere, personal welcome to every guest entering the restaurant.
• Smile and make eye contact.
• Anticipate the guest’s needs and react before they need to ask.
• Create an emotional attachment to our restaurant by helping our guests create great memories.

 GENERAL JOB REQUIREMENTS

• Must read, write, and communicate in English as it relates to the job and to the safety regulations.
• Must be able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must participate in company orientation and training.
• Must be able to follow instructions.
• Must be able to work the scheduled / assigned times and required overtime for the position.
• Must be able to use, or learn to use, the equipment and tools used to perform the job.

 SPECIFIC JOB SKILLS AND QUALIFICATIONS

•  High School Diploma / GED preferred.
• Food Service background / experience preferred.
• Must have excellent people skills.
• Must have basic math skills.
• Must be able to stand and walk for extended period of time.
• Must know safety information regarding all materials used within the scope of the work