Welcome Center Manager - The Salvation Army Eastern Territory

TITLE:                 Welcome Center Manager (WCM)

DEPARTMENT:    Operations Ministry

REPORTS TO:      Wellness Director          

SUPERVISES:       Member Service Associates, Account Associate, Receptionist and Play Care Associates           

SALARY :               $58,700- $60,000.00   GRADE:   12                    STATUS:  Exempt                           COMMUNICATIONS CODE:  3           

SCHEDULE: Full Time.  Must be willing and able to work days, evenings, weekends and holidays.

DPW / CPSL JOB PARAMETERS:  Mandated Reporter:  YES (If yes, minimum requirement is required) Duties include direct care for minor(s):  YES       

Ceridian Job Code (for HR use only):  _______________________

The Salvation Army is hiring and offers truly excellent benefit package to eligible part-time employees including:

• Generous paid time off every year that includes: holidays, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Most importantly – a job with a good purpose!
• To find out more about The Salvation Army KROC Center go to https://pa.salvationarmy.org/kroc-center-pa

Position Description:

The Welcome Center Manager will provide leadership to the Member Service, Account Associate, Receptionist and Play Care Associates. The WCM will provide the highest level of customer service to prospects and members/guests related to facility and member information, enrollment procedures, ongoing customer satisfaction, and membership recruitment and retention.  Provide direction and oversight to Member Service and Play Care Associates related to the daily operations of the main reception area.  Provide exemplary customer service and support the same by all Associates. Intervene with service recovery when conflicts and/or issues occur. The WCM will work in conjunction with the Wellness Director and the Sales and Marketing Manager to carry out intradepartmental HR efforts such as hiring/selection, progressive discipline, employee training and annual evaluations. Address member/guest complaints professionally, reporting concerns to Administration. Provide oversight regarding retail sales of Kroc merchandise, including monthly inventory (to finance), coordination of sales process with all associates, and purchasing items for sales, as necessary. Conduct regular staff meetings for Member Service and Play Care associates.

Bachelor of Science or equivalent in Business, Sales and Marketing or related field.  Master’s degree preferred.  Minimum of 3 years of experience in the sales and customer service field. 2-3 years of experience in management of customer service and other professionals. Excellent customer services, sales, marketing, research and tracking skills required. Strong customer service and interpersonal communication skills required.  Must be able to read, write and communicate in English, proficiency in oral and written communication skills. Must have ability to work and relate well with people. Driver’s License with two or less violations (moving or accidents). Must pass the Salvation Army Fleet Safety Driver’s Test. As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every three years thereafter. Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.

Must possess an understanding of and support the mission of The Salvation Army and the RJKCCC

Contact:         Please send, or email your resume along with a cover letter with salary expectation to:

                                    The Salvation Army Kroc Center

                                    Human Resources Department

                                    4200 Wissahickon Ave, Philadelphia, PA, 19129

                                    To apply:Welcome Center Manager Philadelphia - Kroc (icims.com)

                                    No phone calls please.

                                    Released by the Kroc Center Human Resources Department 11/27/24

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible.  Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Req No: 2277