Weekday Veterinary Receptionist - Animal Emergency & Specialty Center - Chattanooga

Description

Key Responsibilities

• Client Interaction: Greet clients and their pets warmly as they enter the clinic. Answer phones, triage inquiries, and provide information on services, procedures, and wait times in a calm, compassionate manner.
• Appointment Scheduling: Schedule emergency visits and follow-up appointments, manage changes to patient schedules, and coordinate with the veterinary team for optimal care.
• Patient Intake: Collect client and pet information, including medical histories and emergency case details. Input accurate data into our veterinary management system.
• Billing & Payments: Process payments, issue invoices, and assist with insurance billing. Ensure all financial transactions are handled accurately.
• Records Management: Update and maintain patient records, including medical histories, diagnostics, and treatment plans. Ensure confidentiality and HIPAA compliance.
• Communication: Relay messages between clients and medical staff, communicate with clients regarding pet care updates, and provide estimates for treatments.
• Manage Client Concerns: Address client concerns with patience and empathy, ensuring their questions and needs are handled efficiently.
• Office Supplies and Inventory: Ensure the reception area is stocked with necessary supplies and maintain inventory records.
• Team Collaboration: Work with veterinary technicians, veterinarians, and other staff to ensure smooth transitions from check-in to treatment.

Skills, Knowledge & Expertise to be Successful

• Experience: Previous experience in a veterinary practice or healthcare setting is essential. A minimum of 1-2 years of experience as a receptionist, especially in a fast-paced or emergency environment, is preferred.
• Education: High school diploma or equivalent required. Associate’s degree or additional administrative training is a plus.
• Skills: Familiarity with veterinary management software and proficiency with Microsoft Office (Excel, Word, etc.) is preferred.
• Physical Requirements: Ability to stand for extended periods, lift office supplies, and handle pets when necessary.

• Veterinary Office Experience: Previous experience in a veterinary or medical office setting, preferably as a receptionist, is highly desirable.
• Customer Service Skills: Outstanding interpersonal and communication skills, with the ability to handle stressful situations in a calm and professional manner.
• Attention to Detail: Strong organizational skills and the ability to multitask while maintaining accuracy, especially when managing patient information and client records.
• Time Management: Ability to prioritize tasks and manage time effectively during busy or high-pressure moments, ensuring smooth front-desk operations.
• Computer Literacy: Proficiency in office software and veterinary management software (e.g., Avimark, Cornerstone, or similar) is preferred.
• Empathy and Compassion: The ability to empathize with clients and their pets, particularly in emergency situations. You will often be the comforting face for anxious pet owners.
• Team Player: Must be a cooperative, reliable team member who communicates effectively with both clients and colleagues.
• Problem Solving: Strong troubleshooting skills, with the ability to handle client issues or concerns effectively and efficiently.

What We Offer

• Competitive Salary: Based on experience.
• Comprehensive Benefits: Including medical, dental, and vision insurance.
• Paid Time Off: Vacation days, sick leave, and holiday pay.
• Professional Development: Opportunities for continuing education and career growth.
• Positive Work Environment: Join a supportive, compassionate team that is dedicated to providing the highest standard of care to pets and their families.
• Work-Life Balance: Enjoy regular evenings off during the week with the flexibility of working your preferred weekend hours.