Wedding Catering Sales Manager - Tommy Bahama Miramonte Resort & Spa

Position Summary:
The Catering Sales Manager is responsible for the management of all aspects and functions of Catering in accordance with hotel standards. Coordinates arrangements and details client’s functions while maximizing revenues in all areas of the hotel. Develops and implements catering sales strategies. Directs, implements and maintains a management philosophy which serves as a guide to hotel staff. This position will consistently strive to maximize revenue and promote relationships through effective negotiation of services and prices in the Hotel's continuing effort to deliver outstanding guest service and financial profitability. Will target and win over business via outside sales calls, hosting site inspections, planner meetings, cold calling, emailing, networking, attending industry association events, etc.

Salary Rage $67,000- $75,000 annual

Duties and Responsibilities:

• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Maintain complete knowledge of:
  • Daily scheduled group functions, times, locations, amount of people and specified requirements
  • Location of all hotel function space and names of meeting rooms
  • All styles of meeting and banquet room settings.
  • Correct maintenance and use of equipment
  • All departmental / hotel policies and procedures
  • All safety guidelines
• Plan, upsell and detail program with the client including space requirements, times, equipment, menus, billing instructions, walk throughs, etc.
• Complete BEO’s, Conference Resumes, letters, etc., to properly communicate details of the program to client and hotel.
• Ensure all information is detailed, correct and all billing arrangements are specified
• Establish a rapport with the client / planner when in house/ on property
• Customize selling approach to client / meeting planner’s needs to maximize sales
• Specialize food and beverage programs by tailoring to fit clients' needs
• Ability to anticipate client and their guests’ needs well in advance
• Act as a liaison between client and hotel operations and between supplier/vendors and clients
• Successfully mediate client issues.
• Return phone calls the same day preferably within two hours
• Review sales costs from previous day; resolve discrepancies with accounting. Track actuals against budget
• Enforce hotel’s standards, policies and procedures with department staff
• Attend or conduct all designated staff and management meetings
• Monitor facility activities and make recommendations to improve customer service and/or operational efficiencies.
• Perform Special projects or assignments assigned by Hotel Management
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Supervisory Responsibilities

• Conduct/ attend Daily Stand ups, BEO Meetings and Resume Review Meetings
• Prioritize and organize work assignments, delegate when necessary
• Produce monthly forecast and pace reports

Meet & greet clients on event dates and supervise as needed. General knowledge of conference technology and audio visual needs. Entertain prospective clients and give tours of event space, outlets, and guest rooms. Keep updated on current sales trends within the market and the competitive set. Represent the Hotel in trade shows, industry organizations, and community events. Attend all required meetings within the Hotel.

Prerequisites:

• Excellent communication and listening skills and ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Must be flexible in working hours, including weekends, evenings and holidays.

Physical Demand:

The physical demands described here are representative of those that must be met by the associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the Team member is required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; and talk or hear.   Ability to work nights and weekends as dictated by clients / program needs.  The team member is frequently required to stand walk and reach with the hands and arms.  The team member must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.  Ability to exert physical effort in transporting and placement of tables, chairs, staging, dance floor and other banquet / meeting room equipment.

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