Wedding Catering Sales Manager - Legacy Lodge at Lanier Islands

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details   Nestled on the shores of Lake Lanier lies Lanier Island Resort – an island destination spread out across 1200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest.    Legacy Lodge at Lanier Islands boasts 282 guest rooms, 22,000 sq ft of event space, and 2 restaurants.

SUMMARY:  Nestled on the shores of Lake Lanier lies the Lanier Islands Resort; the resort offers 282 rooms conveniently located throughout the 1,200 acres of the resort. This individual is responsible for coordinating with the Catering and Events Sales team, clients and in-house departments for the execution of all assigned Weddings and Social related business in a manner consistent with company standards. Examples of events are Wedding ceremony and reception, rehearsals, farewell brunch, Birthday parties, Baby Showers and Christenings, Birthdays, Company Celebration Events, Celebration of Life, Bar/Bat Mitzvah, Anniversaries, and Graduations etc. Recognize that, in most cases, you are handling a significant life event of our client. You must be able to share their excitement and enthusiasm, and proactively develop their dream and vision into an operational plan. Be timely and expeditious in all forms of client communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned on an as needed basis.

• Responsible to share details of the event/s with operational departments according to established timelines.
• Handle financial elements such as prepayment according to established procedures.
• Become a master of applications essential to the hotel and department. Delphi / Amadeus is the current application. Associate must study and undertake application proficiency test with a Pass grade within 30 days of employment.
• Recognize the role is the central point of contact between client and operational departments. Thorough and complete communication of all aspects of the event will allow the operational departments to successfully achieve the client’s expectations.
• Be available according to client’s schedule to conduct site inspections with clients and/or coordinators as needed to ensure all details are identified and resolved, and needs are met.
• Work with internal departments on any room blocks, cut-off dates, special room requests etc.
• Coordinate, with sufficient advance notice, with Culinary team on any non-standard menu items or dietary restrictions.
• Actively participate in department events such as Quarterly Showcase and Tasting events.
• Be fully aware of all resort features and benefits, and those of competing facilities within the marketplace.
• Adhere to guidelines within the Associate Handbook and other policies and procedures. Maintain environment of ongoing coaching, mentoring and where appropriate, counsel according to progressive disciplinary guidelines.
• Attend daily operational meetings.
• Be a teacher. Coach associates in the importance of, and how to greet guests and resolve guest requests or service issues with diplomacy and urgency.
• Oversee your daily work assignments and monitor performance towards daily goals.
• As a leader within hotel Catering operations, engage with other departments on procedures and ideas to improve the guest experience, nurture associates and drive revenues.
• Establish and maintain open, collaborative relationships.
• Ensure ongoing training and compliance with all safety procedures and workplace conditions that ensure standards are maintained with minimal workers compensation incidents.
• Adhere to all emergency, safety and security protocols are adhered to. Promote safety. Offer critical insight to improve processes as needed. Ensure OSHA and ADA policies are adhered to.
• Have working knowledge of and maintain compliance to Hall County Health Department standards.
• Make recommendations on capital expenditures that will drive efficiencies, improve service or product enhancements.
• Any other duties as assigned.

QUALIFICATIONS: 

• Quantifiable knowledge of, and prior Wedding and Social event experience is essential.
• To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility satisfactorily.
• Service orientated demeanor with professional presentation skills.
• Must exhibit initiative, responsibility, flexibility, ethics and leadership.
• Ability to maintain organization in a changing environment.
• Ability to multi-task and establish priorities, leading and directing multiple projects while overseeing day-to-day operations.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds.
• Must be able to communicate clearly and professionally in English with team-members, leadership and ownership, both in written form and verbally.
• The following strengths would be considered advantageous: high energy, entrepreneurial, encouraging, effective communicator, service driven and a strong business acumen.
• Must be at least 18 years of age with a valid driver’s license and clean MVR for three years.

EDUCATION and/or EXPERIENCE

A degree from a college or university; and three years’ experience in a wedding or social event capacity within the hospitality industry is strongly preferred but not required.

Delphi and Amadeus system knowledge, is a plus.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; use hands to handle and reach with hands and arms.  The employee is occasionally required to stand; sit; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.  The employee must frequently lift and/or

move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Why work for Pyramid? Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. To care for you and your family, we also offer a comprehensive benefits program.

Perks for all associates include:

• Discounts on Waterpark tickets for you and your family
  • Discounts on Food and Beverage
  • Discounts on rooms and Golf
• Discounts on Dry cleaning
  
  

Your financial well-being:
• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your family’s health care:
• Medical, dental, and vision insurance – available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

Your time off:
• Hotel Discount Program (you will have access to Pyramid’s hotel networks)
• Paid Time Off
• Paid Holidays

Your day-to-day:

• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first.

Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.