Web Manager - Catholic Legal Immigration Network, Inc.

POSITION: Web Manager

REPORTS TO: IT Manager

SECTION: Operations

STATUS: Exempt

SALARY: $75,000 - $78,000

LOCATION: Hybrid, Silver Spring, MD

Summary Description: The Web Manager is responsible for overseeing various aspects of the website including the content management system, the constituent database, and web server. This position ensures that each system is efficiently producing resources, data, and information as it corresponds to CLINIC’s mission, strategic plan, and priorities. This includes internal staff training for use of the above technology, project management and staff supervision.

The Web Manager also supervises the Web Coordinator, both of which work in collaboration with the Operations and Communications section staff for a full website design and implementation. This position reports to the IT Manager on the Operations team.

Primary Responsibilities:

Website

Maintenance

• Ensure that active modules that expand the functionality of Drupal, CLINIC’s content management system, are up-to-date and secure.
• Assess and evaluate potential modules that expand the functionality of Drupal, to see if they can be of use to the organization’s strategic plan.
• Remove modules as needed and ensure they do not cause a reduction of functionality in Drupal.
• Periodically check web server for updates and security releases, applying as necessary.

Development and Implementation

• Develop and configure the backend of Drupal to fall in line with current standards of the content management system. This includes, but not limited to, the following:
  • Permissions and Roles
  • User Accounts
  • Content Types and Fields
  • Taxonomy
  • Administration Screens
  • Theme and Front-end
  • Modules and Plugins
  • Queries and Technical Implementation
• Implement best practices for accessibility and usability through knowledge of HTML, CSS, and other web standards.

General Tasks

• Plan and create new pages or functionality per input from section leaders and staff.
• Reconfigure and update pages where needed to ensure information is accurate.
• Manage other content focused items such as webforms, etc.
• Oversee media items to verify they are being used in accordance with protocols. This includes, but is not limited to, the following:
  • Recorded Webinars
  • Blog Images
  • Rotators and Landing Page Headers
  • Downloadable Documents

Training

• Train permissioned staff on the intricacies of Drupal, including content creation, media usage, and small technical items.
• Provide individualized, advanced training on the deeper Drupal specific tasks such as advanced querying and block creation.

Database

Maintenance

• Update CiviCRM, as necessary, either internally or through support from outside vendor.

• Keep extensions up-to-date, either internally or through support from outside vendor.

General Tasks

• Establish CiviCRM reports function for various departments, including finance, advancement, capacity building, communications, and advocacy data needs.
• Work with capacity building to ensure renewal emails are sent out monthly to affiliates.
• Organize and evaluate affiliate data to ensure it’s in order, utilizing field support coordinators when necessary.
• Oversee event, case, contribution, and membership management, providing ancillary support where needed.
• Cross check donor and membership data against payment processor, providing support in recording refunds and related tasks.
• Work with outside vendor on highly technical tasks such as customizations to underlying receipts, reports, and data.

Training

• Train staff, volunteers, interns, and contract staff the on the basics of CiviCRM, including querying, data input, and related tasks.
• Provide guidance on how to handle advanced items such as groups, tags, reports.
• Provide specialized training for CiviCRM topics such as events, memberships, and payments.

Project Management

• Engage in annual and quarterly planning of short, medium, and long-term goals.
• Work with departments to plan out upcoming projects and best implementation of them including Request for Proposal (RFP) development and execution following CLINIC processes.
• Assess and evaluate new tools and trends that can help establish success for website and database.

Supervision

• Provide necessary direction, supervision, and support to ensure clarity in roles, responsibilities, and expectations.
• Conduct performance appraisals and offer regular feedback and guidance.
• Ensure that team has updated position descriptions, current work plans, and are familiar and comply with CLINIC’s Employee Handbook.
• Assess staff resource and developmental needs, while facilitating access to developmental resources.

Knowledge, Skills & Abilities

General

• Advanced degree, or equivalent in experience and skills applicable to job duties, is required
• At least 5+ years of professional experience, and nonprofit or CLINIC related experience is preferred
• Excellent communication and organizational skills
• Demonstrate exceptional judgment and initiative
• Strong critical thinking skills and attention to detail
• Knowledge of policies, objectives, and strategic plans that affect CLINIC’s internal operations
• Discipline and the ability to communicate and adhere to a shared vision, mission, and set of goals and priorities
• Strong writing skills
• Ability to work self-sufficiently and to direct multiple projects
• Ability to meet deadlines and perform multiple tasks simultaneously
• Ability to work in a highly confidential and fast paced environment
• Ability to review, analyze, and synthesize information quickly
• Ability to learn and maintain a general understanding of legal immigration issues that CLINIC addresses

Technical

• Understanding of HTML and CSS, as well as some competency in Drush, Composer, and other emerging languages and programs.
• Thorough knowledge of Drupal and content management systems.
• Thorough knowledge of CiviCRM and constituent relationship management software.
• Basic understanding of website servers and handling of the command line for Drupal specific tasks such as updating, installing, and removing.
• Familiarity with collaboration tools such as Teams, Slack, and Mattermost.
• Familiarity of repo and versioning systems such as Git and Drupal/CiviCRM issue queue.

Work Environment

• This position may require extended periods of standing, sitting, as well as some repetitive movements, bending and repetitive lifting of significant weight.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the key components and primary responsibilities.

Other

• Demonstrate knowledge of and support the organizations mission, vision, value statements, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Occasional travel may be required to attend CLINIC’s board of directors meetings, and other special events.
• Fulfill CLINIC’s expectations that all staff abide by the following Organization Behaviors:

• Serve with integrity
• Develop innovative solutions
• Promote learning – for themselves, for their colleagues, and for our network
• Cultivate constructive relationships
• Model stewardship
• Maintain a positive attitude
• Exhibit leadership skills and initiative
• Communicate effectively
• Own your work
• Teamwork and cooperation with colleagues
• Resolves conflicts effectively and makes effective decisions

Equal Employment Opportunity and Diversity Commitment

CLINIC considers all applicants for employment without regard to race, color, ancestry, national origin, sex, gender identity, gender expression, sexual orientation, marital status, family responsibilities, religion, age, disability, service in the military, or any other characteristic protected under applicable federal, state, or local law. CLINIC also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. All interested individuals, regardless of background, are encouraged to apply.

TO APPLY: To be considered for this position, please submit your resume and cover letter.

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