Web Application System Support - Datasoft Technologies
Tallahassee, FL 32311
About the Job
Web Application System Support
Onsite
About the Job
Responsibilities:
Qualifications:
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Onsite
About the Job
- Duration: 3 years contract, possible renewal
- Location: Tallahassee, FL
- Pay rate: Hourly
- Job ID: PR466944-R73894
Responsibilities:
- Respond and resolve inquires related to the use of the COVID-19 portals received via Help Desk line or ticket management system
- Answer email inquiries related to the use of the COVID-19 ticket portals daily
- Create and submit help desk tickets based on technical assistance requests received via Help Desk line or by email daily.
- Provide help desk ticket updates through the client's system daily
- Set-up new accounts authorized by client staff within 24 hours from receipt of client approval.
- Unlock system accounts for users and assist with password resets in a timely manner from receipt of client requestor.
- Conduct statewide trainings on new features of systems to end users and develop user manuals of system feature
- Assist with testing new features of systems daily
- Document business processes for existing and new system features for applications
- Provide systems implementation support during regular and off hours on a monthly basis
Qualifications:
- Three years' experience in a help desk environment (i.e., providing technical assistance, answering support calls.)
- Three years' experience writing SQL queries against SQL databases.
- Two years' experience working with surveillance and the most up to date reporting systems.
- Two years' experience writing technical and developing training documentation materials and recording training videos.
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability
- Life Insurance
- 401 (K)
Source : Datasoft Technologies