WD35944 OE Customer Quality Manager - Clarios
Plymouth, MI
About the Job
OECustomer QualityManager
What you will do
In this position, the successful candidate willbe responsible forthe management and leadership of Customer Quality Projects focused on battery quality for automotive OE Customers. Provide oversight on Quality projects ensuring customer expectations are properly captured and submissionscomply withexpectations
How you will do it
The Customer QualityManagersupportstheCBUsto understand the OE customer's strategic Quality Projects initiatives,identifyresources, currentgapsand project performance requirements.
The Customer QualityManageris the functional liaison between the customer and Clarios; as well as the coordinator and contributor in leading the development ofCustomerQuality Project and proposals.
Managesthe Customer Quality Projects scope and Statement of Work (SOW), including timeline, meeting key milestones, using critical path management including Customer Communication.
Plan and execute a robust risk management process to include identification, qualitative and quantitative risk analysis,mitigationand contingency planning. Draft project plans mutually agreed by Clarios multi-functional team & customer to achieve Customer Quality Projects launch performance metrics and manage scope changes (internal &customer).
Manageexecution and communications within Clarios functional areas(e.g.engineering / manufacturing, engineering/ sales) activities to assuretimelyresolution to customer quality project needs and concerns.
Plan & conduct Customer Quality Projects Reviews and Gate Reviews as planned, ensure participation by relevant sponsor and stakeholders, report summary program status on monthly basis (QOS) includingtimelyCustomer communication and updates.
Maintain organized Customer Quality Project History documentation. Ensure all documents and evidence are created,completedand filed.
Provide customer responses in a positive and professional manner per customer expectations.
What we look for
Required
University Degree in Engineering or foreign equivalent, technicaldegreeor related experience.
+10 years ofofexperience in engineering development and product launch in manufacturing industry and preferably in automotive.
5+ years of experience in Automotive, Automotive Systems, Electrical or Battery Systems.
Preferred
Experience in Program management Experience in automotive OE customer development processes,
Customer specific requirements (OE) such as Q1, BIQS, SQAM, and ANPQP.
Experience with managing multiple programs concurrently.
Travel expectation is approximately 40% of time between Milwaukee and other Clarios sites (US and Mexico)
What we do here
Our Florence, South Carolina distribution center charges, packages, and ships the batteries used in cars, boats, and motorcycles. We have been here since 2007 and now employ more than 285 people and operate six days per week. We are actively involved in our local community and received the United Way Campaign Excellence Award annually since 2015. Our employees also support the American Heart Association.
What you get:
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide market share leadership
- HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
Who we are:
Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.