Wasilla - Branch Manager 2, AVP - Onsite - Nuvision Federal Credit Union

The BM II, AVP position typically exists in a large size branch, new branch (denovo), or managing multiple locations, including; Relationship Specialists, Relationship Managers, Branch Team Lead, Assistant Manager. Under limited supervision and within established guidelines, assists the VP of Sales in all assigned areas of branch operations by leading and implementing the established branch sales, service and business plan. Increases market visibility and awareness in designated areas by representing the credit union through civic involvement, Chamber Member, and community relations. The BM II, AVP position may be required to provide coverage for the VP of Sales position on an as needed basis and for purposes of succession planning and is required to be able to perform all job functions within the branch for which he/she is responsible. The BM II, AVP maximize the return on credit union human and financial resources in the development and implementation of a branch sales and business plan corresponding with sales huddles, community grassroots and business development. The BM II, AVP also seeks out new SEG/individual business opportunities leading to membership, deposit and loan growth.  The BM II, AVP promotes products and services to achieve established annual goals. The BM II, AVP develops employees to ensure they can deliver quality service to the membership at all times executing the Service and Sales Standard Documents strategies. They plan, control and direct the activities of branch personnel towards the attainment of all branch goals, including minimum performance standards for sales and referrals, member service and risk management. BM II, AVP oversees daily operations and ensures compliance with credit union policies and procedures and in accordance with established daily, weekly and monthly audit checklists. The value the BM II, AVP adds to the organization is it allows for in-person, personalized service and provides active liaisons with business and community organizations towards helping to create credit union awareness and garnish new business. Also, the BM II, AVP develops, coaches and empowers staff towards reaching needs-based sales using referrals / sales for other Credit Union products and services that support various production goals.

Responsibilities:

• Provides leadership, directs the day to day operations of sales and service functions within the branch that assures a high degree of
• Conducts outside business development functions and local grassroots that assure a high degree of new member / account acquisition.
• Ensures that data reported on Dashboard and other sales reports is accurately stated and reviews results daily.
• Develops staff by providing continuous training and opportunities for growth; coaches, counsels and mentor staff to enhance service, sales, and performance results.
• Fosters an environment for employee empowerment.
• Leads weekly staff meetings to maintain effective communication, holds one on one monthly / quarterly individual meetings and ensures daily sales huddles
• Responsible for development of all branch budgets and monitoring all variance reports
• Provides quick turn around and professional responses to complex and sensitive service issues.
• Uses sound judgment when investigating and resolving service matters, while striving to obtain an equitable resolution and assure a high degree of member satisfaction
• Supports, promotes, recommends, and participates in branch and company events; provides planning and coordination support to event coordinators.
• Attends civic and community functions; maintains active liaisons with business and community organizations.
• This includes supporting business partners such as; Investments, auto brokers, and Mortgage Reps.
• Writes and delivers performance evaluations, recommends promotions, salary increases, development action plans, recruits and conducts interviews and makes recommendations for hiring and for termination
• Attends and participates in all required meetings
• Determines, sets and monitors individual staff goals
• Ensures execution of sales/retail environment; ensures accurate and consistent tracking of sales and marketing programs.
• Attends and participates in all required training
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.
• Treats all co-workers and members with respect.
• Supports and participates in continuous improvement activities.

Qualifications:  

• Five to eight years in a financial institution of similar size or larger and in the same capacity - Branch Manager level, outside Business Development, experience in a sales culture managing multiple employees and/or multi-sites
• Solid Knowledge of all depository and loan products, knowledge of branch operations in a financial institution, share insurance and regulations.
• Proven knowledge of Sales / Service Techniques, preparation of job descriptions, preparation of annual branch budget and monthly variance report, and annual performance evaluations.
• Team building / coaching experience.
• Proficiency in MS Word, Excel, PP, Outlook and SharePoint, if internal
• Effective team-builder and demonstrated ability to empower, coach and mentor staff
  Able to interface and communicate with a diversified workforce, all levels of staff and management.
  Ability to build relationships.
• Critical thinking skills
• Able to resolve problems independently
• Able to coordinate and manage multiple priorities and projects simultaneously with effectiveness
• Excellent organization skills
• Ability and willingness to make decisions that can impact the entire organization and be accountable
• Able to work in a fast paced and dynamic environment
• Willing to work flexible hours and fill in where needed
• NMLS registration
• Sales and service Training Certified if internal candidate
• Proven track record – internal candidate
• STAR – Internal candidate
• Bi-lingual preferred

Education:

• 2-year College Degree or completion of specialized course of study at a business or trade school or completion of a specialized and extensive in-house training or apprenticeship program