Warranty Vendor Recovery Rep - Lennox International

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

WHAT YOU’LL BE DOING

We are seeking a process and detail-oriented Vendor Recovery Representative to evaluate and process warranty claims for aftermarket parts and components used in our equipment. Part of this role will include referring highly unusual situations to escalation leadership for review and reconciliation. Additionally, the person in this role will assist with training, updating documentation, reporting, and special projects. 

Duties include, but are not limited to:

• Customer support via email and phone, which includes gathering specified details for recovery returns and authorizations and resolving disputes.
• Submitting warranty claims with aftermarket parts and component suppliers.
• Tracking warranty recovery credits due and credits paid with Lennox Account Payable.
• Initiating authorizations and vendor return shipping information for Lennox Stores and Warehouse teams.
• Researching the recovery process of new vendors and establishing and communicating those procedures for the Warranty, Stores, and Warehouse teams, and customers.
• Processing product registrations and managing the registration process for the Lennox Residential Heating & Cooling team’s national accounts.
• Supporting the Warranty team as needed.
• Additional special projects as assigned.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

The Compensation range for this position is approximately $47,200 - $61,950 and will be based on the candidate’s qualification, experience, and education.

WHAT WE ARE LOOKING FOR: 

• Requires a high school diploma or an equivalent combination of education and experience. Bachelor’s degree preferred.  
• Requires at least 4 years related experience.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Suite, with the ability to utilize PivotTable and VLOOKUP functions within Excel.
• Strong time management skills, detail-oriented, and efficient data entry.
• Must have a working knowledge of warranty review processes.
• Able to handle multiple tasks, stay organized, and focused on details.
• Provide great customer service focusing on building relationships.
• Ability to navigate SAP and other relevant applications.
• Able to work independently and in a team environment.
• Basic Financial acumen.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

WHAT WE OFFER: 

Lennox offers employees a variety of flexible work options.  This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program

And much, much more!

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