Warranty Specialist - Isuzu

JOB SUMMARY

Assists dealer body and field staff in resolution of warranty related claim issues. Operates within the Warranty Review Center in support of dealers. Verifies and recommends changes to Labor Time Manuals based on feedback from dealer inquiries.

PRINCIPAL DUTIES & RESPONSIBILITIES

1. Audits and analyzes warranty claim data to ensure Radio Exchange, NPN, Chemicals, Campaigns, and Warranty claims adhere to service policies and procedures requirements. Issues inquiries for claims that do not meet Isuzu standards. Assembles and distributes warranty reports for Isuzu management related to claim processing.
2. Processes dealer inquiries received through the Isuzu Communication System (ICS). Verifies Labor Time Manual to warranty tables. Updates warranty tables as required. Verifies Warranty System Correction Requests received from dealer body, DSPM’s, and RSPM’s.
3. With direction from the Manager, Warranty Review, acts as liaison for all warranty department functions with respect to warranty claim authorization and payment functions. Provides national authorization and guidance as required.
4. Ensures dealers, field, and region are adequately notified of timeframe for outstanding claim submission. Determines eligibility for extension of ICS support for claim reconciliation processes.
5. Reviews and suggests revisions to the service policies and procedures and warranty claim review policies and procedures.
6. Assists in review of warranty publications and training materials.
7. Performs miscellaneous job-related duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Manager, Warranty Review

EDUCATION, EXPERIENCE & TRAINING

• Bachelor’s degree in Business Administration or equivalent directly related experience with emphasis in automotive warranty
• Minimum three years experience in automotive or related environment

KNOWLEDGE

• Warranty claims submission procedures
• Dealership business practices and vehicle operations
• Parts catalog and other service publications
• Basic mechanical and electrical knowledge
• Automotive theory and operation

SKILLS & ABILITIES

• Proficient PC skills in Microsoft Office applications. SAP knowledge preferred
• Excellent verbal and written communications skills
• Strong organizational/time management skills
• Strong analytical and problem-solving skills
• Ability to work independently
• Ability to understand and apply service policy and procedures
• Ability to understand and apply dealer systems (ICS) including claims processing

PHYSICAL STANDARDS

This is primarily a sedentary position in a controlled office environment which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less.

Occasional travel required, including possible overnight stays.

Pay scale for this position is between $55,102 to $67,500. The actual compensation will be determined based on experience and other factors permitted by law.

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