Warranty Operator - Full-Time - 1st Shift - Tervis

Tervis first introduced America to our iconic insulated drinkware in 1946. Since then, weve continued to delight our customers with thousands of creative designs and customizable options, hundreds of licenses, innovative new products, and a total commitment to sustainability and responsibility. We make drinkware with personality for use at home and on the go, available in official Tervis stores around the country, on our website 24/7, and through partnerships with premium retailers nationwide.

To be successful at Tervis youll need to: Act with Accountability, Improve Continuously, Communicate Thoughtfully, Live with Balance, and Deliver Consumer Delight.

Position Summary:

The Operator for Warranty Processing is a cross-trained position consisting of opening up returned packages, data entry, light assembly, customization, packing and shipping. This person must be knowledgeable in all areas, be willing and able to float between each of these areas daily as the needs of the business change and perform tasks at the highest quality level to meet our company standards as well as the consumer expectation.

Essential Functions:

• Process returned product for warranty replacement
• Process product returned on call tags, record and report
• Process product returned by customer (non-call tag) that are credit issues, record and report
• Order assembly which includes Decorating, Welding, Packing and Shipping
• Assist in personalization areas- Vinyl cutting, Flatbed wrap printing
• Actively rotate within other positions
• Waste/recycle disposal as needed
• Keep work areas and facility clean and organized
• Support team initiatives and perform all appropriate tasks assigned by leadership
• Understands and follows standard operating procedures and quality guidelines for assigned position
• Maintains a clean and safe work areas while following safety practices and procedures
• Support special projects and other miscellaneous activities as needed
• Assist co-workers as needed

Working Conditions:

• Air conditioned
• Inside work environment
• Occasional need to work outside
• Perform repetitive work
• Work with inks, vinyl, and lasers
• Sitting or standing for extended periods of time
• Body mechanics including bending, lifting, twisting, pushing, and pulling

Other duties and Responsibilities:

This job description does not list all job duties. Occasionally supervisors or managers may ask you to perform other duties. Performance is measured against the tasks listed in this job description and these other duties.

Management has the right to revise the job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.

• Eagerness to learn
• Positive attitude
• Ability to work in a team setting and work independently in high volume environment with minimal supervision
• General reading and math
• Intermediate computer skills
• Must be able to read, write, and speak basic English
• Ability to stay focused on job details
• Organize/prioritize variety of tasks/projects
• Must be able to lift up to 15 pounds regularly; occasionally up to 50 pounds
• Able to troubleshoot potential issues
• Ability to multitask and stay organized
• Able to perform repetitive tasks
• Ability to work under strict deadlines