Warranty Manager - Loudon, TN - Morgan Olson

Morgan Olson is the leading walk-in van body manufacturer in North America producing over 7,500 vehicles annually. Morgan Olson's portfolio of customers serves a multitude of industries and delivery applications. The primary industry served by these iconic Morgan Olson Walk-in vans is parcel package pick up & delivery because most everything ordered on-line is delivered by a Morgan Olson Walk-In Stepvan. Other key industries served include Textile Rental and Laundry services, baking and snack foods, newspaper delivery, service & utility vehicles, and the ever-growing mobile cuisine food trucks!

Morgan Olson's leadership stands committed and focused. Reinvesting tens of millions of dollars back into Morgan Olson's production facilities with state-of-the-art equipment and advanced automation technologies, producing the safest and most efficient "last mile" home delivery work trucks on the market today.

The Warranty Manager will be responsible for directing the functions of the warranty department. In this position the Warranty Manager will work directly with customers to diagnose problems with their trucks, provide technical support, and help facilitate any repairs. This position requires strong communication skills both internally and externally with customers and suppliers.

This role will report to our Loudon, TN facility.

Essential Functions and Activities:

• Develop, implement, and maintain procedures necessary to facilitate the warranty functions.
• Manage daily operations of warranty to ensure the highest level of customer service, while addressing issues quickly and professionally.
• Must have the ability to troubleshoot issues for customers' products. • Manage internal process for each claim from set-up to completion.
• Recommend best practices, improvements for production, performance, quality and safety related to customer warranty.
• Provide reporting to appropriate departments as necessary.
• Actively communicate with dealers, resolve disputes, and document change orders.
• Monitor workflow to ensure all requirements are met (documents completed accurately/completely) and documents are distributed to appropriate parties.
• Reporting of Tread Act information to NHTSA
• Ability to travel as required.
• Other duties as assigned.

Qualifications:

• 5 years' experience in a Warranty Role preferred. (Experience with truck body would be an asset).
• Excellent computer skills, including MS office.
• Strong communication skills, including the ability to explain and teach methodologies.
• Understanding of manufacturing methods and procedures.
• Demonstrated ability to problem solve, multi-task, work independently and make informed/correct decisions using best quality practices.
• Experience with JDE
• Experience with NHTSA requirements

Virtual Job: false