Warranty Analyst - Quinn Company

Overview

The Warranty Analyst review, advise and administer warranty from manufacturers. This position can work from Metro Region. Metro includes the following locations: City of Industry, Foothill Ranch or Riverside. 

Wages

The Warranty Analyst's starting wage will depend on experience and education. $18.20 - $25.36

Responsibilities

The Warranty Analyst's essential duties and responsibilities include the following. Other duties may be assigned.

• Review and advise warranty work orders to verify allowed warranty coverage, hours billed align with  TRG/ERLG guidelines, complete and accurate service reports to ensure jobs are claimable within required manufacturer warranty timeframe.

• Provide training to parts, service and sales personnell about warranty coverages and required documents/information.

• Use equipment and repair information to ensure jobs are ready to create manufacturer warranty claim.

• Reviews repair story and other repair elements to make sure they support the warranty claim.

• Coordinates gathering of warranty related documents from the parts and service departments as needed.

• Process requests for Caterpillar Goodwill and Loaner support for the region.

• Review rejected warranty claims for possible correction and re-submission.

• Corresponds with manufacturers regarding warranty matters as required.

• Provides communication and follow up on warranty work orders waiting to be claimed.

• Create and track requests for additional data sent to service shops prior to invoicing the warranty job for future training needs.

• Access various online resources as part of the warranty process.

• Provide support for the parts department related to parts warranty claims.

• Act as a resource for warranty information. Maintain good working relationship with Parts, Service, Sales and Accounting.

Qualifications

High school diploma or general education degree (GED) and 3+ years related experience and/or training; or equivalent combination of education and experience.  Candidate must be willing to travel within the Region.

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans  

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