Warranty Administrator - EquipmentShare
Columbia, MO
About the Job
EquipmentShare is Hiring a Warranty Administrator
EquipmentShare is searching for a Warranty Administrator for our corporate office in Columbia, MO, to support our team as the department continues to grow.
Supervisory Responsibilities: None
Duties/Responsibilities:
+ Process all paperwork necessary for accurate and timely processing of warranties including: timely submissions, maintaining accurate filing system, reviewing credits, timely return of parts, submit goodwill claims, and advising service managers regarding scrapping of parts.
+ Review accuracy of all new equipment start dates in the system and maintain data as required.
+ Maintain records and prepare monthly recovery (paid) rate reports.
+ Report the paid claims to the Warranty Director..
+ Maintain an accurate filing system for all service department correspondence documentation.
+ Check and track recurring failures on equipment. Assemble data and prepare equipment failures and repairs reports.
+ Reviews and distributes vendor warranty information (service bulletins, manuals, letters, etc.).
+ Tracking and reporting manufacturers’ campaigns and recalls.
+ Perform all warranty audits with manufacturers.
+ Maintains accurate library of vendor information as it relates to warranty.
Required Skills/Abilities:
+ Strong attention to detail, excellent proofreading and organizational skills
+ Exceptional verbal and written communications skill, fluent in English
+ Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
+ Great multi-tasking, time management, problem solving and decision making skills
+ Excellent problem solving skills, basic accounting principles knowledge, research and investigative skills
+ Excellent teamwork and interpersonal skills
+ Requires high degree of collaboration with Regional Fleet and Regional Service Managers
+ Knowledge of small equipment and construction equipment preferred
+ Proficient in Excel, Word, 10-Key by touch, Outlook, Smart Sheet, PowerPoint, Type 50 - 60 wpm and 10 Key by touch
+ Construction equipment rental industry or dealership experience a plus
Education and Experience:
+ High School Diploma equivalent education or experience required
+ Associates degree in automotive technology, business administration, or supply chain logistics (preferred).
+ At least 1 year related experience
Physical Requirements:
Must be able to sit for prolonged periods at a desk and work on a computer.
+ Must be able to lift at least 15 pounds
Why We’re a Better Place to Work
+ Competitive salary.
+ Medical, Dental and Vision coverage for full-time employees.
+ 401(k) and company match.
+ Generous paid time off (PTO) plus company paid holidays.
+ Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
+ State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
+ Seasonal and year round wellness challenges.
+ Company sponsored events (annual family gatherings, happy hours and more).
+ Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
+ Opportunities for career and professional development with conferences, events, seminars and continued education.
EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
EquipmentShare is searching for a Warranty Administrator for our corporate office in Columbia, MO, to support our team as the department continues to grow.
Supervisory Responsibilities: None
Duties/Responsibilities:
+ Process all paperwork necessary for accurate and timely processing of warranties including: timely submissions, maintaining accurate filing system, reviewing credits, timely return of parts, submit goodwill claims, and advising service managers regarding scrapping of parts.
+ Review accuracy of all new equipment start dates in the system and maintain data as required.
+ Maintain records and prepare monthly recovery (paid) rate reports.
+ Report the paid claims to the Warranty Director..
+ Maintain an accurate filing system for all service department correspondence documentation.
+ Check and track recurring failures on equipment. Assemble data and prepare equipment failures and repairs reports.
+ Reviews and distributes vendor warranty information (service bulletins, manuals, letters, etc.).
+ Tracking and reporting manufacturers’ campaigns and recalls.
+ Perform all warranty audits with manufacturers.
+ Maintains accurate library of vendor information as it relates to warranty.
Required Skills/Abilities:
+ Strong attention to detail, excellent proofreading and organizational skills
+ Exceptional verbal and written communications skill, fluent in English
+ Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
+ Great multi-tasking, time management, problem solving and decision making skills
+ Excellent problem solving skills, basic accounting principles knowledge, research and investigative skills
+ Excellent teamwork and interpersonal skills
+ Requires high degree of collaboration with Regional Fleet and Regional Service Managers
+ Knowledge of small equipment and construction equipment preferred
+ Proficient in Excel, Word, 10-Key by touch, Outlook, Smart Sheet, PowerPoint, Type 50 - 60 wpm and 10 Key by touch
+ Construction equipment rental industry or dealership experience a plus
Education and Experience:
+ High School Diploma equivalent education or experience required
+ Associates degree in automotive technology, business administration, or supply chain logistics (preferred).
+ At least 1 year related experience
Physical Requirements:
Must be able to sit for prolonged periods at a desk and work on a computer.
+ Must be able to lift at least 15 pounds
Why We’re a Better Place to Work
+ Competitive salary.
+ Medical, Dental and Vision coverage for full-time employees.
+ 401(k) and company match.
+ Generous paid time off (PTO) plus company paid holidays.
+ Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
+ State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
+ Seasonal and year round wellness challenges.
+ Company sponsored events (annual family gatherings, happy hours and more).
+ Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
+ Opportunities for career and professional development with conferences, events, seminars and continued education.
EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Source : EquipmentShare