Brooklyn Warehouse Supervisor - Hailify

Hailify is a last-mile delivery exchange that seamlessly connects merchants' delivery orders to our partner network of drivers. With us, merchants tap into a scalable delivery network and drivers receive highly profitable and transparent delivery rates. Our mission is to make transportation efficient, equitable, and profitable. We are a high growth, venture-backed company, with a high emphasis on the training, growth, and development of our staff.

Warehouse Supervisor Job Responsibilities: We are looking for a Warehouse Supervisor to join our team and assist in managing our warehouse operations in Brooklyn, New York. You will manage the overnight sortation of inventory arriving at our warehouse to its successful staging. You’ll perform a critical function in owning the receipt of parcels arriving at our warehouse and distributing routed parcels to our partner fleets, while overseeing a staff of 5-10 warehouse associates. You will:

• Oversee the arrival of parcels and confirm inventory accuracy.
• Assist in sorting packages into designated sort groups and oversee accurate sorting.
• Distribute sorted route bags to our fleet drivers.
• Monitor drivers while order sequencing is performed and provide troubleshooting if necessary.
• Receive undeliverable parcels from drivers and appropriately manage.
• Collaborate with the Field Ops manager and assist in overseeing associates.
• Assist the operations team with fulfillment and quality control.
• Escalate issues to the Field Ops Manager when necessary.
• Ensure that company policies and SOPs are followed.
• Work with basic functions within Hailify’s backend software.

Requirements

• 1-3 years work experience with at least 1+ years in a manager role in the appropriate field - Logistics/operations, remote management, last mile delivery, customer support, and/or startup experience are all a plus
• Experience overseeing / building teams in customer service, logistics, and/or account management
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Superior knowledge of multiple operational functions and principles, including finance, customer service, and employee management
• Strong analytical skills and ability to make sound judgments relative to inventory

Skills

• An entrepreneurial and self-driven personality - you thrive in startup environments, and show persistence in the face of challenges. You maintain a strong bias for stepping up and taking action-yet demonstrate a willingness to learn and receive guidance.
• A collaborative ethos, able to share your vision and work coherently, accept and operationalize feedback and enhance the vision and work of others on the team.
• Superior verbal and written communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Experience with the Microsoft and Google Suites as well as BI tools such as Periscope, Tableau, or ArcGIS - SQL experience a plus.

Work Hours and Compensation: This is a full time position with multiple openings. Working shifts would be for either the morning 6AM-2PM, afternoon from 10AM - 6PM or night from 4PM - 12AM, 5 days per week as decided upon by Hailify Operations Management. This position will require some weekends. Compensation is:

• ~$45K annual salary (commensurate with experience)

At Hailify, we are committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our benefits include:

• 22+ days PTO including vacation and sick leave
• Awesome medical, dental and vision insurance, as well as commuter benefits, disability and life insurance
• Wellness benefits, such as ClassPass credits, Teladoc and Talkspace

Hailify is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.