Warehouse Operations Manager - Moor Fulfillment

Warehouse Operations Manager

Result Statement

As an Operations manager, your primary responsibility will be to help ensure that our company is able to deliver on its promises to customers in an efficient and profitable manner, so that it may achieve long-term success. You will do this by ensuring orders are fulfilled on time / accurately as well as overseeing all critical business aspects related to our operations. Your ability to motivate and lead the team to do great work will be your signature strength as well as strong communication and strong problem solving skills so we can keep our customers and stakeholders satisfied. This also includes managing day-to-day fulfillment operations for the business.

Tactical Work Listing

1. Guide and lead company leaders and workforce

2. Implement company strategy

3. Give best efforts to maintain high customer satisfaction

4. Provide recommendations to the admin team

5. Report on weekly KPI performance and provide feedback to the admin team

Standards

Leadership

1. Hold daily huddles with the entire workforce to set the daily strategy and set goals and plans to achieve them. (It is recommended to hold these first thing in the morning)

2. Hold bi-weekly 1:1s with each leader to provide feedback and set individual / departmental goals

3. Provide performance improvement plans and citations when needed to employees who are underperforming

4. Attend Weekly 1:1s with the admin team. 

Fulfillment

1. Website

2. Ensure there are zero outstanding shipping labels at the end of each day 

3. Keep our Service Level Agreement deadlines with all customers each day

4. Wholesale

5. Experience shipping B2B pallet orders to big box retailers and complying with their routing guides

6. Experience with dropship orders from retailers like Target.com

7. Preparing pallet replenishment orders for Amazon FBA fulfilment 

Inventory:

1. Oversee yearly inventory cycle counts for all customers

2. Ensure inventory is accurate at all times and systems and processes reinforce accuracy

3. Receiving

4. Keep our Service Level Agreement deadlines with all customers each day

5. Record and put away inventory in a timely manner to keep the warehouse operation running smoothly

6. Account Management

7. Be the primary point of contact for all warehouse activities with all Moor Fulfillment Customers. 

8. Drive quarterly business reviews with customers and coordinate continuous improvement through data.

9. Be customer obsessed and timely in all customer interactions. We want our customers to think of you as part of their team.

Other requirements include:

1. Experience with the Google Apps of Products, WMS software (Shiphero, Shipstation), ERP systems, EDI Systems like SPS commerce and Microsoft Excel

2. Develop standard operating procedures (SOP) for each function of operations

3. Solid understanding of all supply chain functions

4. Experience with LEAN Six Sigma preferred

5. 4+ years of warehouse management experience 

6. Ability to negotiate and maintain current and future 3PL contracts.

7. Experience leading and developing team members.

8. Proven track record of using data to identify and solve problems

9. Solid understanding of all supply chain functions

10. Strong communication and presentation skills

11. Team player that collaborates well with others and can manage priorities

12. Ability to multitask, adapt to change and work in a dynamic environment