Warehouse Associate - Peak Technologies

• Full-Time Hourly: Monday-Friday 9:00am-5:30pm
• Pay Rate: $18.00+/hour
• On-site: 265 Foster St, Littleton, MA 01460

• Configure, process, stage, kit and audit devices per requirements: Execute provisioning activities including spare device management, kitting, activations, container labeling, asset tag management, pre-staging, installation of images on devices and quality control adherence.
• Provide device staging, troubleshooting and process support for customers relating to service issues.
• Execute warehouse activities including receiving, RMA process flow, picking items, processing items, cycle counts, inventory process, Lean compliance, and inventory disposal. 
• Capture all required product identifier data elements as requested (e.g. ESN, IMEI, MAC, etc.) and enter data into appropriate system.
• Execute the RMA and minor repair processes that may involve customer diagnosis, triage activity and minor repairs. Source spare parts as directed or required.
• Execute OEM provided service processes, as applicable.
• Email shipping, timing, delays, and delivery notifications, to internal and external customers.
• Follow quality control audit processes; report non-conformances and corrective actions; highlight areas of good practice.
• Keep areas clean and organized to ensure proper delivery and accurate orders.
• Pack and ship boxes for delivery. Utilize shipper website tools for shipping.
• Load, unload and unpack boxes; Inspect and confirm accuracy of devices.
• Utilize appropriate systems to support daily activities. Assist in operational reporting metrics.
• May occasionally need to work after hours or on weekends.
• Performs other duties as assigned.

• High School Diploma or equivalent.
• 2-3 years of experience in inventory processes, shipping/receiving, software processes, and procedures. 
• 2-3 years of experience in the data capture/mobile industry working within a repair and provisioning facility, warehouse, OEM centric operations. MDM software experience preferred.
• Experience with minor mobile device repairs.
• Proficient using Microsoft Office 365 (Worde, Excel, Power Point, Outlook, Teams, SharePoint)
• Efficiently and effectively prioritizes, organizes, and monitors multiple concurrent tasks to meet agreed deliverables and deadlines. 
• Ability to keep accurate records and follow documented procedures and standards.
• Ability to: Meet deadlines and prioritize tasks; work efficiently with minimal supervision; detail oriented.

• Primary language used in daily operations is English. 
• Ability to communicate effectively both orally and in writing.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external sources.

• This role does not include supervisory responsibilities.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to react quickly, adjust, adapt, and redirect activities in a dynamic environment.

• OPS Manager
• Depot Services Technical Lead 
• Helpdesk/technical team members
• Sales Team
• Business Ops/ Warehouse/ Admin Teams
• Various Vendors/ Manufacturers
• Customers

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.