Warehouse Assistant - Groove Technology Solutions

Groove Technology Solutions is a leading provider of innovative technology solutions for the hospitality industry, offering a wide range of services from DIRECTV, Internet, and Wi-Fi to video surveillance, phone systems, energy management, and other cutting-edge in-room technologies. Recognized as one of the "Fastest Growing Companies in Utah," we are proud to have been named a "Top Workplace" by the Salt Lake Tribune from 2021 to 2024, one of the "Best Companies to Work For" by Utah Business Magazine from 2018 to 2023, and a "Great Place to Work" from 2022 to 2024. We foster a culture of innovation and continuous improvement. Join us in shaping the future of hospitality tech and growing with a company committed to excellence.

Overview of Position

We are seeking a Warehouse Assistant to join our Purchasing Team. This person will be responsible for ensuring that the customer, technical team, sales and operations team members are always up to date on the status and quality level of each installation project we perform. This person will use their world class customer relations skills to ensure that high-quality results are delivered in a timely and efficient manner. 

What you’ll own

• Deliver exceptional customer experiences through clear communication and strong organizational skills.
• Collaborate with Project Managers and the Purchasing Team to ensure accurate, on-time delivery of products to project sites.
• Manage multiple incoming requests from customers and Groove field teams, promptly addressing and resolving issues.
• Organize and track inventory across various SKUs and projects. (Training provided.)
• Process inventory returns and RMAs (Return Merchandise Authorizations). (Training provided.)
• Accurately record estimated and actual project costs. (Training provided.)
• Provide accurate product information and act as a knowledgeable resource for internal teams and customers.
• Balance customer needs with internal business requirements to meet project scope, schedule, and budget goals.
• Physically load, unload, and sort packages of various weights and sizes.
• Meet or exceed key performance standards with a focus on reliability and adherence to timelines.

Experience and skills you’ll have

• Excellent interpersonal, organizational, and verbal/written communication skills.
• Minimum 6+ months of recent experience in customer service, warehouse operations, purchasing, or a related role.
• Strong listening skills and a professional phone manner, with the ability to tactfully address customer inquiries in a fast-paced environment.
• Basic computer skills in a Windows environment; ability to learn Groove and vendor software systems.
• Patience and professionalism when handling customer service issues or difficult interactions.
• Ability to work effectively in a team environment while meeting individual goals.
• Positive attitude, openness to feedback, and strong conflict resolution skills.
• Passion for excellence in customer care and organizational support.
• Strong decision-making, analytical abilities, and attention to detail.

Perks & Benefits

• Compensation starting at $15/hr, DOE
• State of the art brand new office conveniently located in Midvale, Utah 
• Stocked kitchen 
• Onsite gym (Peloton included) 
• Onsite masseuse
• Great medical, dental, vision, and even pet insurance 
• Life insurance, long and short-term disability coverage 
• 401K with an employer match 
• Generous company provided physical and mental well-being program