WalkMe Program Manager/Cleveland OH ( Onsite) 12+ months Contract - Suncap Technology, Inc.

Job Description:
WalkMe Program Manager
The WalkMe Program Manager is responsible for a high-visibility delivery management role providing product, application and project leadership within the assigned program of our IT business. The Program Manager role will support the WalkMe product, helping to support a better employee experience through its implementation and enabling externally facing tools with additional adoption support.
The Program Manager will be responsible for aligning WalkMe projects with the strategic objectives of the business. It will require collaboration with business and IT stakeholders to drive successful delivery. The manager will be responsible for organizing implementations, optimizing resources and outsourcing needs, and ensuring continuity of communication across all stakeholders and projects teams.
This role will include management of vendor relationships within the portfolio.
This position requires an individual who is passionate and determined to deliver the best leadership, communication, and solutions by aligning assets within the assigned area of the program to deliver maximum business value. Someone who possesses the ability to make complex decisions and has the strong desire for excellence will do well in this role.

Essential Functions
Strategy & Planning

• Lead and support the vision and strategy for WalkMe, including project investments, associated business and functional requirements necessary to achieve defined business needs.
• Partner with IT development and architecture to deliver capabilities and projects against the program roadmap. Maintain line of sight into the next 6 months with majority of the focus in the 0- 3-month window. Must not lose sight of overall roadmap.
• Coordinate the delivery and execution of projects within the area of the program.
• Be an expert at the WalkMe platform, with the ability to guide internal stakeholders on how best to leverage and implement the tool
• Develop a deep knowledge of the WalkMe technology and products it will be deployed on, build positive relationships both horizontally and vertically.
• Develop WalkMe best practices for content development, analytics reviews, opportunity identification, metrics tracking, etc.
• Assess dependencies, risk, impact, mitigation plans while viewing all projects within the program.
• Determine staffing and skills requirements for implementations.
• Devise Digital Adoption Platform Center of Excellence plan and engage internal stakeholders with monthly learnings and support opportunities.
• Acquisition & Deployment
• Maintain effective working relationships with project team, peers, stakeholders and vendors to seamlessly integrate the program area into the overall strategic objectives and activities of the areas WalkMe is supporting.
• Manage vendor relationships within the program area including escalations, contracts, and delivery success.
• Support and provide direction to teams in determining the impact of new functionality to existing business processes and system functionality.
• Promote continuous improvement and culture of innovation.
• Support, advise, and assist in resolving issues as needed.
• Drive toward successful completion of the agreed upon program deliverables within scope, time and budget with quality while consistently exceeding business expectations.
• Operational Management
• Provide project visibility and reporting of projects within the program to appropriate stakeholders.
• Help monitor requests and issues submitted and ensure resolution.
• Devise implementation roadmap, identifying applications to onboard onto WalkMe and related priority.
• Support Sherwin stakeholders as they engage with the WalkMe platform with tips and best practices.
• Drive strategic direction of the Walkme Platform.
• Incidental Functions
• Responsible for fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.
• Travel up to 20% of time
• Work outside the standard office 7.5-hour workday may be required.

Position Requirements
Formal Education & Certification

• Bachelor's Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
• PMI Certified Project Management Professional (PMP) or PMI Agile Certified Practitioner (PMI- ACP) preferred.
• WalkMe Builder and Project Lead certifications preferred.
• Knowledge & Experience
• 8+ years of IT and/or business experience.
• 8+ years of experience with IT or business analysis, project management, and/or program management.
• Supervisory experience or team responsibility a plus.
• 2+ years of proven ability to successfully lead projects preferred.
• 5+ years of hands-on experience managing large scale IT initiatives.
• Well versed in project management concepts, methodologies and tools.
• Excellent knowledge of performance evaluation and change management principles.
• Minimum of 3 years' experience working with external agencies, vendors or partners.
• Broad base of technology and business experience including strategy, design, implementation, operations for application development organizations.
• Personal Attributes
• Ability to work collaboratively in a fast-paced environment while keeping projects on schedule and within budget.
• Ability to lead well under pressure and to lead a program team to ensure deadlines and budget are met while exceeding clients' expectations.
• Ability to effectively review project plans with project managers, business requirements with business analysts and make recommendations or provide feedback based on the needs of the program.
• Ability to audit project plans and provide constructive feedback on ways to improve.
• Ability to tailor communications approach based on the situation.
• Possess excellent decision-making skills for problem identification and solution recommendation.
• Excellent communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• Outstanding leadership and organizational skills.
• Advanced analytical, conceptual, and problem-solving abilities.
• Commitment to fostering a culture of inclusion and diversity.
• Physical Activities/Capabilities/Work Environment
• Sit for extended periods of time; walk and stand occasionally.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components constantly.
• Lift and transport moderately heavy objects, such as computers, devices, and peripherals occasionally.
• Work environment involves everyday risk or discomforts requiring normal safety precautions typical of such places as offices, meeting, and training rooms, i.e., use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
• Work area is adequately lighted, heated, and ventilated.
• 20% travel may required.
• Work outside the standard office 7.5-hour workday may be required.