VP, Sales Engineering - Observe.AI

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator.

The Opportunity

The VP of Sales Engineering will be responsible for leading and managing the sales engineering team to support the Sales and CS organization in achieving our revenue goals. This role will require a deep understanding of the Observe.AI’s technology, the ability to articulate its value to prospective customers, and the skill to guide the team in aligning technical solutions with customer needs. The VP of Sales Engineering plays a strategic role in developing and executing sales strategies that leverage technical resources to win business and build long-term customer relationships.

This role will be reporting directly to our Chief Revenue Officer.

What you’ll do day to day as a

Leadership and Management

• Lead, mentor, and develop a team of sales engineers, providing guidance on technical presentations, demonstrations, and customer engagements.
• Set clear goals and objectives for the sales engineering team, ensuring alignment with the overall sales strategy and business objectives.
• Foster a collaborative and innovative team culture that prioritizes continuous learning and professional development.

Sales Strategy and Execution:

• Collaborate with our CRO and other senior leaders to develop and implement sales strategies that leverage technical resources effectively.
• Partner with the sales team to identify and prioritize high-impact opportunities, providing technical insights and strategic guidance.

Customer Engagement:

• Serve as a senior technical advisor to key customers and prospects, participating in high-level meetings and negotiations as needed.
• Understand customer needs and challenges, and tailor technical solutions to address these effectively.
• Manage the technical aspects of complex sales cycles, including RFP responses, solution design, and technical presentations.

Product and Technology Advocacy:

• Act as a bridge between the sales team and product management, providing feedback on customer requirements and competitive trends.
• Stay current on industry trends, competitive landscape, and emerging technologies to position the company effectively in the market.
• Advocate for product enhancements and innovations based on customer feedback and market demands.
• Process and Performance Optimization:
• Develop and implement best practices for the sales engineering team, including processes for technical discovery, solution design, and competitive positioning.
• Monitor and analyze team performance, implementing metrics and KPIs to drive continuous improvement.
• Optimize resource allocation and ensure that the team is effectively supporting the sales organization in achieving its goals.

Cross-Functional Collaboration:

• Collaborate with product management, marketing, and customer success teams to ensure alignment on product messaging, go-to-market strategies, and customer satisfaction.
• Participate in strategic planning and provide input on company direction based on customer feedback and market insights.

What you’ll bring to the role:

• 10+ years of experience in sales engineering or technical sales roles, with at least 5 years in a leadership position. Proven track record of successfully leading and scaling a sales engineering team in a high-growth environment.
• Telephony stack, Basic Understand of AI, and experience with AWS
• Bachelor’s degree in engineering, computer science, business, or a related field; advanced degree (MBA, Master’s in Engineering) is preferred.
• Strong leadership and team management skills, with the ability to inspire and develop technical talent.
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Strategic thinker with strong business acumen and a customer-centric approach.
• Ability to navigate complex sales processes and influence decision-making at all levels.
• Deep technical expertise in the relevant industry or technology stack.
• Experience in Contact Center or CX

Salary Range

The OTE (On Target Earnings) range targeted for this full-time position is $300,000 - $400,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Compensation, Benefits and Perks

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible time off 
• 12 Company holidays + Winter Break and up to 14 weeks of parental leave
• 401K plan
• Quarterly Lifestyle Spend
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.