VP Retail Banking Administrator at Inbank

Provide leadership, mentoring, and supervision to AVP Retail Banking Officers, Teller/Universal Bankers, and retail staff for all InBank Retail Banking locations.

Design and maintain a Retail Banking training and certification program, including developing a Universal Banker/Teller training manual.

Facilitate communication and training for staff, and partner with Compliance and Operations to ensure compliance and operational standards are met. Accountable for achieving annual revenues, sales, and customer satisfaction targets, while also minimizing operational losses. Oversight of compliance and audit effectiveness.

** This position is 100% in office

ESSENTIAL JOB RESPONSIBILITES:

1. Manage day-to-day activity of assigned branch locations regarding associates, sales, service, and oversee operations, transaction controls, loss-prevention, debit card maintenance, and regulatory compliance.
2. Develop and maintain superior customer service culture.
3. Responsible for keeping branch locations in compliance with all bank policies and procedures.
4. Maintain current knowledge and follow relevant bank financial and security regulations.
5. Actively participate in the initiation, planning, execution, and roll-out of new products/services to associates.
6. Develop, implement, and monitor monthly associate operational certifications.
7. Conduct internal audits of each branch location quarterly; inclusive of cash counts, ATM audits, and other internal audit preparation.
8. Manage InBank's Customer Concierge Team (Customer Service/Support) as well as the Bank's ATM fleet.
9. Maintain current knowledge and follow all bank financial and security regulations.
10. Embody, embrace, and demonstrate InBank's Core Values: Commitment, Innovation, Responsibility, Teamwork, Happiness, and Authenticity.
11. Other duties as assigned.

JOB REQUIREMENTS:

Education: Bachelor's Degree or equivalent work experience

Work Experience: 7-10 years of retail banking experience

Supervisory Experience: 5-7 years of supervisory experience

Licenses/Accreditations: N/A

Computer Skills: Proficient with Microsoft Office Suite

Other Requirements: Advanced knowledge of bank products and services. Excellent communication skills. Ability to handle pressure and meet deadlines. Detail oriented. Ability to work in and facilitate a team environment. Good organization and time management skills. Able to be flexible and adaptable to changing environment. Ability to operate standard office equipment (10-key, PC, typewriter).

Preferred Skills/Experience: Project management experience preferred. Training experience preferred. Strong attention to detail and accuracy; professional and courteous communication skills. Strong verbal, written, and customer service skills. Critical thinking and problem solving. Ability to effectively communicate between key internal business partners.

The applicant who is selected for this position will be eligible for the following compensation and benefits:

• Targeted hiring range based on experience: $65,000 - $90,000 yearly. This range is an estimate based on potential employee qualifications and other considerations permitted by law under the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.
• Bonus Eligibility: Annual bonus based on Company Bonus Plan/Individual Performance and is at the Company Discretion.
• Benefits: Medical, Dental, Vision insurance. Disability insurance. Employee assistance program. Flexible spending account. Health savings account. Life insurance.
• Paid Time Off: Vacation and sick leave, as well as paid Bank Holidays.
• 401(k): Company match begins with the first contribution and follows the company vesting schedule.
• Other: access to career training and development opportunities, employee discounts.
• For more about InBank and our culture, visit us here: Who We Are

InBank is an Equal Opportunity Employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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