VP, Reliability Engineer - Synchrony
Stamford, CT
About the Job
Job Description:
Role Summary/Purpose:
The VP, Reliability Engineer leads a team of reliability, software and systems engineers to build and run enterprise-level, highly distributed, and fault-tolerant systems. This leader ensures that the organization's solutions maintain all necessary service levels (availability, stability, and reliability) to meet the company's servicing objectives and customers' needs. A unique combination of software engineering and platform engineering skills and experience enables the VP, Reliability Engineer to oversee not only the availability and stability of mission-critical applications, but also the constant release of new capabilities on those applications, while maintaining that high standard.
_Our Way of Working_
_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._
Essential Responsibilities:
+ Architect the reliability engineering goals and processes for digital solutions, particularly the ones hosted on e-Commerce platforms, to ensure the highest level of systems availability, stability, security and performance.
+ Establish a program that will lead to operational efficiency, increased resiliency and a culture of continuous improvement.
+ Direct the monitoring and alerting - to track and report adherence to service SLOs and SLAs.
+ Establish platform health reporting guidelines and communication plans.
+ Drive technical innovation and efficiency in application and infrastructure operations via simplification and automation.
+ Coordinate between infrastructure, platform and application subject matter experts to promote reliability efforts through communication and best practice sharing.
+ Lead Operations Engineering during application and underlying framework end of life (EOL) requirements/opportunities, continuous capacity management, and associated investment plans.
+ Research and recommend evolving technologies.
+ Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
+ Bachelor's degree and a minimum 8 years of combined experience in application development and support for associated infrastructure OR, in lieu of degree, High School Diploma/GED _10_ years of combined experience
+ Minimum of 8 years of experience in full stack development using Spring, other JEE technologies, Spring REST API and UI technologies and frameworks
+ Minimum 6 years of experience in application design
+ Sound grasp of SRE concepts like SLOs, resilience, scaling, performance, etc. and the DevOps culture
+ Knowledge and experience in build, deployment and operations of large-scale distributed, microservice oriented applications
+ Strong interpersonal communication skills with ability to explain, influence and negotiate
+ Proven results in a drive towards a culture of constant improvement in programming and systems efficiency
Desired Characteristics:
+ Working knowledge of fintech Industry as it relates to consumer financing
+ Experience with solutions built on hosted e-Commerce platforms
+ Deep Agile expertise
+ Critical thinking and creativity
+ Experience building and deploying application on Cloud platforms
+ Expertise in mobile solutions including native and mobile web
+ Extensive experience with integration, testing and releases across complex distributed systems
Grade/Level: 12
The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Information Technology
Role Summary/Purpose:
The VP, Reliability Engineer leads a team of reliability, software and systems engineers to build and run enterprise-level, highly distributed, and fault-tolerant systems. This leader ensures that the organization's solutions maintain all necessary service levels (availability, stability, and reliability) to meet the company's servicing objectives and customers' needs. A unique combination of software engineering and platform engineering skills and experience enables the VP, Reliability Engineer to oversee not only the availability and stability of mission-critical applications, but also the constant release of new capabilities on those applications, while maintaining that high standard.
_Our Way of Working_
_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._
Essential Responsibilities:
+ Architect the reliability engineering goals and processes for digital solutions, particularly the ones hosted on e-Commerce platforms, to ensure the highest level of systems availability, stability, security and performance.
+ Establish a program that will lead to operational efficiency, increased resiliency and a culture of continuous improvement.
+ Direct the monitoring and alerting - to track and report adherence to service SLOs and SLAs.
+ Establish platform health reporting guidelines and communication plans.
+ Drive technical innovation and efficiency in application and infrastructure operations via simplification and automation.
+ Coordinate between infrastructure, platform and application subject matter experts to promote reliability efforts through communication and best practice sharing.
+ Lead Operations Engineering during application and underlying framework end of life (EOL) requirements/opportunities, continuous capacity management, and associated investment plans.
+ Research and recommend evolving technologies.
+ Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
+ Bachelor's degree and a minimum 8 years of combined experience in application development and support for associated infrastructure OR, in lieu of degree, High School Diploma/GED _10_ years of combined experience
+ Minimum of 8 years of experience in full stack development using Spring, other JEE technologies, Spring REST API and UI technologies and frameworks
+ Minimum 6 years of experience in application design
+ Sound grasp of SRE concepts like SLOs, resilience, scaling, performance, etc. and the DevOps culture
+ Knowledge and experience in build, deployment and operations of large-scale distributed, microservice oriented applications
+ Strong interpersonal communication skills with ability to explain, influence and negotiate
+ Proven results in a drive towards a culture of constant improvement in programming and systems efficiency
Desired Characteristics:
+ Working knowledge of fintech Industry as it relates to consumer financing
+ Experience with solutions built on hosted e-Commerce platforms
+ Deep Agile expertise
+ Critical thinking and creativity
+ Experience building and deploying application on Cloud platforms
+ Expertise in mobile solutions including native and mobile web
+ Extensive experience with integration, testing and releases across complex distributed systems
Grade/Level: 12
The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Information Technology
Source : Synchrony