VP, Operations - Patelco Credit Union

About Patelco Credit Union:

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

 

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

 

We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you

Overview:

As the owner of payment strategy and operations at Patelco, this leadership role is responsible for developing, recommending, and executing payment solutions and processes for Patelco, with a focus on continuous innovation, automation, and transformation. Responsibilities include directing the Payment Operations, IRA/HSA and Merced Support teams in all aspects of operational support to ensure goal achievement, as well as enhancing productivity and member satisfaction. The Vice President of Operations identifies problems and proactively engages with leaders across the organization to develop solutions that will create efficiency, reduce risk, and benefit the member and the credit union.

Responsibilities:

• Develops the strategy and leads the implementation of money movement products, processes and operations.
• Accountable for the overall performance of the Payment Operations department at Patelco. Oversees the teams that manage the day-to-day business and identifies and manages risk. Develops dashboards, metrics, and reporting to understand and direct the business.
• Leads the operational implementation of corporate initiatives.
• Manages the effectiveness and continually enhances the efficiency of the department through transformational projects such as automation, digitization, and streamlining processes. Acts as a change agent to improve operational infrastructure and scale operations as the credit union grows.
• Hires, mentors, and develops first class talent and supports retention.
• Develops lasting and productive relationships throughout the organization and gains input from all levels of the organization to ensure alignment of strategic objectives, implementation, and decision-making including Delivery, Technology, Compliance, Accounting, Business Transformation, and Fraud Prevention leadership.
• Ensures compliance with financial and operational standards and procedures including internal and external audits and other regulatory requirements.
• Demonstrates ongoing knowledge of payment eco-system, trends, opportunities, and threat in this space.
• Responsible for vendor relations including contract negotiations, vendor reviews, and vendor management (ex. Fiserv and Asensus).
• Creates operational policies, standards and procedures for the Payment Operations department.
• Perform other duties as assigned

Qualifications:

• Bachelor’s Degree or equivalent experience
• 15+ years of operations management experience
• 15+ years’ experience within the financial services industry
• Comprehensive knowledge of ACH, check clearing, wire transfers, subpoena and the Federal rules and regulations that govern these transactions.
• Core system experience preferred and proficient in IRS rules and reporting.
• Must be familiar with accounting principles, general ledger and payment settlement.
• Excellent verbal and written skills.

Physical Activities/Requirements

• This position is based in our Dublin, Ca. headquarters.
• Some travel required.

Target Base Pay:

$225k-$240k/ year

Compensation at Patelco:

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer:

Physical Health:

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Onsite fitness center at HQ and rewards for completing wellness related activities 

Financial Health:

• Competitive compensation packages with bonus opportunity
• 401(k) with 3% Safe Harbor and 5% employer match
• Discounts on loan products
• Tuition reimbursement

Emotional Health:

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays

Personal Development:

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Volunteer work

Flexible work arrangements available for specific positions

 

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

 

IND123