VP of Operations - Murray Resources

A leading company in the land development industry is seeking a Vice President of Operations to oversee and optimize key business functions. The ideal candidate is a results-driven, bilingual professional with expertise in sales, marketing, customer service, and real estate transaction management. Working cross-functionally, the new leader will drive operational success by streamlining processes, fostering a high-performance culture, and enhancing team efficiency while ensuring exceptional customer satisfaction and contributing to business growth.
                               
Salary: $120,000-$150,000
Location: Dallas, TX
Type of Position: Direct Hire

Responsibilities:

• Sales Team Management
  • Oversee the performance of the sales team, ensuring individual representatives achieve their sales targets.
  • Recruit, train, and, when necessary, terminate sales personnel to maintain a high-performing team.
• Marketing Oversight
  • Develop and execute comprehensive marketing strategies, including paid and organic digital campaigns.
  • Manage video and photography content for land sales promotion.
  • Supervise call center employees (internal or external) tasked with appointment setting.
  • Coordinate offline and referral marketing efforts to drive customer engagement.
  • Leverage technology to optimize marketing and customer outreach efforts.
• Customer Service Leadership
  • Oversee customer payment processing, issue resolution, foreclosures, deeds in lieu (DIL), property taxes, and note management.
  • Ensure timely customer notifications and communications.
  • Recruit, train, and manage customer service representatives, fostering a culture of customer satisfaction.
• Transaction and Closing Management
  • Supervise in-office land sale closings, including deposit processing and sale agreement finalization.
  • Ensure compliance with RMLO systems and proper handling of notes, deeds, and deeds of trust (DOT)

• Bilingual Proficiency: Fluent in both English and Spanish, with strong written and verbal communication skills to effectively engage with a diverse customer base
• Operational Expertise: Proven experience in operations management, overseeing sales, marketing, customer service, and transaction processes
• Leadership Skills: Demonstrated ability to recruit, train, and lead high-performing teams, including sales representatives, marketing personnel, and customer service staff
• Technical Aptitude: Proficiency with software tools and technology to streamline operations, manage customer data, and execute marketing strategies
• Real Estate Knowledge: Familiarity with real estate transaction processes, including RMLO systems, property taxes, foreclosures, deeds in lieu (DIL), and deeds of trust (DOT)
• Performance-Driven: Strong track record of meeting and exceeding operational and financial performance goals
• Problem-Solving Skills: Ability to address challenges proactively and implement effective solutions
• Core Values:
• Accountability: A self-starter who is dependable, performance-driven, and takes ownership while keeping the big picture in mind
• Communication: Skilled in clear and effective reporting to leadership and team communication with direct reports
• Problem Solving: Sees challenges as opportunities and approaches them with a solution-oriented mindset
• Tech Savvy: Comfortable with generating reports, managing marketing efforts, and leveraging technology for operational efficiency
• Detail Oriented: Focused on accuracy and precision in all aspects of work
• Preferred qualifications include:
  • Experience in land development or real estate industries
  • Familiarity with CRM systems and tools for managing customer relationships
  • Track record of successfully managing call center operations, including appointment setting and customer outreach
  • Experience with digital marketing platforms, including paid advertising and organic growth strategies
  • Strong network within the land development or real estate community