VP, Market Lead-Workforce Engagement - Forsta

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

To elevate the human experiences at the heart of business by offering insights that sharpen understanding of the needs of individuals and populations, and provide guidance on how to meet those needs.  

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Our Values:

Champion the Client

We demonstrate an unwavering passion for delivering high-quality solutions and service. We commit to understanding the goals and needs of our clients. We always look for opportunities to improve and create value. Each of us understands our role in enabling client success.

All Together Better

We are united by the common purpose of our vision and mission. We promote teamwork and a culture of belonging  by building strong relationships and fostering trust. We collaborate to identify and develop innovative solutions.

Embrace Change

We recognize that change is constant and presents opportunities to learn, adapt, and evolve.  We seek creative solutions to challenges and e pursue them with optimism and enthusiasm.

Do the Right Thing

We demonstrate commitment to all our stakeholders, including clients, staff, and partners. We take personal accountability for our responsibilities and actions. We do right by each other by acting with honesty and kindness. We provide meaningful recognition and feedback to others.

Job Description

• Lead business development efforts across the Market – with a keen understanding of white space across the region for new business opportunities. 

• Lead and inspire clients. Based on an understanding of their needs, set forth a vision for what’s possible by leveraging Press Ganey’s suite of Workforce Engagement solutions. 

• Be a student of the business. Exhibit strong knowledge about top problems clients are trying to solve and how Press Ganey’s Workforce Engagement solutions are uniquely positioned to meet those needs. 

• Navigate across Press Ganey to leverage experts, executives, and sales engineers to participate in the sales process. Act as lead voice and guide for how these individuals will operate within the opportunity to ensure an optimal outcome. 

• Lead RFP Win Strategy and proposal development process, in partnership with Field Operations, to ensure the creation of compelling, client tailored, winning deliverables. 

• Lead contract negotiation discussions. 

• Partner closely with Marketing and Inside Sales to execute on prospecting strategies. 

• Make sales presentations to customers and prospects at all levels within Press Ganey. 

• Highlight benefits and competitive advantages of solutions to facilitate client and prospect understanding. 

• Formulate a targeted growth plan for use in the market including lead generation, qualification and closing strategies. Partner with Marketing and Inside Sales to execute. 

• Exhibit strong presentation and facilitation skills. 

• Role model strong adherence to sales process and use of Salesforce.com as critical business tool 

• Maintain a real-time understanding of the competitive landscape 

• Maintain ongoing calls and communication with Managing Directors to ensure tight alignment on growth pursuits, including ongoing 1:1 meetings and adherence to Salesforce reporting and dashboards. 

Qualifications

• 10+ years of leadership, managerial, supervisory experienceof business development experience in the Workforce/Employee Experience space 

• Excellent interpersonal, communications, listening, and presentations skills. 

• Solid working knowledge of strategic planning, execution of strategy, budgeting, business development and sales 

• Demonstrated solid leadership qualities and organizational skills. 

• Bachelors degree and 10 years of prior relevant experience  

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganeys employment policies. You will be notified during the hiring process which checks are required for the position. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.