VP, IS Operations - University of California, Irvine

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

The Vice President, IS Operations partners with the Chief Information Officer/ Senior Vice President in developing strategic, operating, and IS project plans to accomplish UCI Health's mission. The Incumbent establishes and maintains ITS best practices and ITS governance framework. Incumbent is responsible for the IS Program Management Office and IS Business Operations, develops and leads enterprise-wide project management initiatives, change management processes and methodology, creates best practices and policies within IS Operations. Responsible for IS financial operations including budget, contracts and business operations. Has a key responsibility to partner with internal and external stakeholders, developing and overseeing strategic ITS portfolio plans and corresponding frameworks for enterprise ITS resource planning. Works closely with Senior Leadership throughout the health system to ensure that the Medical Center functions in a manner that is financially successful and delivers UCI Health's mission Provides oversight for third party contractors, establishes and effectively manages a portfolio of vendors and ensures contracts are executed in an effective and efficient manner.

Essential Job Functions:

The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Provides leadership and coordinates with cross-functional operational stakeholders to optimize patient throughput, patient experience, labor accountability, performance improvement initiatives as well as additional operational areas. Collaborates with cross-functional teams, including physicians to identify operational needs, reviews strategic and performance improvement initiatives. Establishes effective cross communication with internal and external stakeholders. 20%
• Oversees the Project Management Office (PMO) and sets the overall strategies and policies for project management. Oversees the effectiveness of IT governance, including project intake, clarity, scope, fit with strategic plans, resource constraints, critical path analysis, and retrospective project reviews for the sake of continuous improvement. Ensures timely project delivery that is routinely on time and on budget. Sets policies and practices on project time accounting by staff, develops reports, and provides periodic reviews for management overall and specific IT resource consumption across the organization. 20%
• Manages relationships with software vendors and third-party service providers. Evaluates, selects, and manages external vendors and technology partners to support application development and integration efforts. Negotiates contracts, ensures compliance, and drives vendor performance to meet the organization's needs. 20%
• Identifies, mentors, and grows high potential employees for future leadership roles. Promotes and implements professional development of team members at all levels. Demonstrates behaviors which support excellence in customer service, patient safety, and professionalism. Effectively allocates and evaluates work, staffing levels, and provides leadership and follow through to ensure that services are delivered in a timely, efficient manner. Accepts responsibility for decisions and effective communication. Demonstrates leadership, fostering an environment of collaboration & open communication. 20%
• Develops and implements strategic plans, objectives, business initiatives, and supporting financial plans and budgets; demonstrates strategic and critical thinking; makes optimal use of resources. Analyzes and trends data to recognize potential problems and recommends strategic and tactical changes to ensure continued success of assigned programs and services. Collaborates with finance and budgeting teams to manage financial resources effectively. 20%

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Strong planning, financial and analytical skills to provide effective leadership for assigned areas
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum 5 years’ experience in an executive leadership role (Director or higher) in IS Business operations including enterprise-wide IS financial management
• Minimum 10 years’ experience of progressive management responsibility
• Marketing knowledge and skills to successfully promote assigned programs and services
• Experience in leading a large health system program management office and the application of industry best practice project management and change management principles.
• Experience in developing requests for proposals in reference to leading-edge IT for healthcare.
• Excellent written and verbal communication skills in English
• Excellent negotiation skills and proven ability to influence others internal and external to the organization
• Evidence of sound critical thinking skills and the ability to think creatively and strategically
• Demonstrated ability to work across multidisciplinary teams
• Bachelor’s degree and/or equivalent combination of education and experience
• Ability to successfully represent the UC Irvine Enterprise to the external community
• Ability to successfully cross departmental lines of management to organize, guide and direct the development, delivery and marketing of assigned programs and services
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to develop and implement programs and improve organizational performance

Preferred Qualifications:

• MBA or Masters in Healthcare Management or related field
• Leadership experience in an academic medical center environment
• Knowledge of University and Medical Center organizations, policies, procedures and forms
• Experience in Project Management and Lean Six Sigma as improvement tools
• Certification as a Project Management Professional (PMP)

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.